I'm not joking. Twice in the last month we made a relatively modest CASH deposit and found a fee on our statement for the bank to accept our cash. First time it was $3.00, the next time it was $4.40. I thought accepting cash deposits was part of the regular job duties of a teller. I'm flabbergasted.
I have been a business man for 44 years and have never been treated with the respect and honesty that is afforded to me by this bank. My branch is the Meijer on 28th st and Kalamazoo in Grand Rapids. Tellers are friendly and accurate. The manager Dan is the best I have encountered. They have helped me out on many occasions where other banks would have ignored the situation.
I get direct deposit every other Friday. I also get a paper check which I deposited the following Saturday. Monday, I checked my account balance online and was wondering why my balance was so low when I should have more available. I subtracted each transaction from the deposit 3 days prior, and should have over $129 more to my balance(not including the check I deposited on Saturday). I then called customer service and the rep told me that the computer sometimes "plays" with the numbers. I was thrown!!I How can the computer play with the transaction amounts and balance? I asked the rep. He said he did not know, and kept repeating the same thing over and over about the computer playing with your account balance. He then told me I should get my true account balance by the end of the business day. If I cannot trust a bank to hold the correct amount of money I have, then what the h**** is the purpose of banking here???