MyBankTracker rated Huntington based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I'm not joking. Twice in the last month we made a relatively modest CASH deposit and found a fee on our statement for the bank to accept our cash. First time it was $3.00, the next time it was $4.40. I thought accepting cash deposits was part of the regular job duties of a teller. I'm flabbergasted.
Asked for a copy of the policy regarding deposits. I was told that they don't give policy out to customers or public. LOL, was told it was their policy not to give out the policy. And if i didn't like the policy to go bank somewhere else. Aside from the lack of assistance, and complete uncaring attitude, the unprofessional way this problem was addressed is what is most irritating......that and the fact that its still unresolved. Save yourself some frustration and bank elsewhere. On the other side get a job with Huntington, and then you can be rude and ignorant with the bonus of being payed for it.
I opened a checking and savings account with Huntington, with a cashier's checks. Next day, I look at my accounts online, and they don't make an ounce of sense. They show double my deposits, they show transactions that do not exist, etc. When I called the bank, I was told that my accounts are actually correct, and I can come into the bank and look at them, but they didn't know why they showed up the way they did online. Of course, I do not want to run to the bank every time I need to see what is in my account so I asked if there was someone else I could call. I was given a customer service number. When I called that number, I was told that he didn't know why my account looked that way online, but that it would eventually correct itself. The only option I was given was to wait, or file a complaint that would take 10 days to process, and by then the account would have corrected itself. This is how they treat new customers that open new accounts. I can't even imagine what it's like to be a long term customer who cannot figure out what monies are actually in the account by going on their online account. I mean, it's the most ridiculous thing I have ever run into. Of course, they will not clear all my money for 5 days, even though I deposited cashier's checks, but come next week, I am withdrawing every cent and closing the accounts. They can't even keep your money straight when you open your account when you are a new customer. Horrible. Don't walk, run.