Years ago I used their ATM machine, using a card from another bank. The guy in front of me was very angry. He was elderly so I figured he didn't understand technology. I use the machine, and everything seems alright. However, when it said it was dispensing cash nothing came out. I went in and reported it. They said they had to review it. I kept calling and calling for months and they said they were still investigating. I finally gave up and got screwed out of $80.
I boycotted them for years. Then I get an offer in the mail from them for a free $100. Cool, I figured I would join that and it would make up for the $80 they stole from me. I entered the promotional code online and it said redeemed. I went into the bank and they told me that offer is expired. I asked how is this possible since the expiration date hasn't been reached. They said they canceled the offer. I told them it's false advertising, and nowhere did it say they could cancel the promotion early.
Their employees are the rudest people on earth. If you bank with Huntington your a total sucker.
I have been a business man for 44 years and have never been treated with the respect and honesty that is afforded to me by this bank. My branch is the Meijer on 28th st and Kalamazoo in Grand Rapids. Tellers are friendly and accurate. The manager Dan is the best I have encountered. They have helped me out on many occasions where other banks would have ignored the situation.
I get direct deposit every other Friday. I also get a paper check which I deposited the following Saturday. Monday, I checked my account balance online and was wondering why my balance was so low when I should have more available. I subtracted each transaction from the deposit 3 days prior, and should have over $129 more to my balance(not including the check I deposited on Saturday). I then called customer service and the rep told me that the computer sometimes "plays" with the numbers. I was thrown!!I How can the computer play with the transaction amounts and balance? I asked the rep. He said he did not know, and kept repeating the same thing over and over about the computer playing with your account balance. He then told me I should get my true account balance by the end of the business day. If I cannot trust a bank to hold the correct amount of money I have, then what the h**** is the purpose of banking here???