MyBankTracker rated Huntington based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Years ago I used their ATM machine, using a card from another bank. The guy in front of me was very angry. He was elderly so I figured he didn't understand technology. I use the machine, and everything seems alright. However, when it said it was dispensing cash nothing came out. I went in and reported it. They said they had to review it. I kept calling and calling for months and they said they were still investigating. I finally gave up and got screwed out of $80.
I boycotted them for years. Then I get an offer in the mail from them for a free $100. Cool, I figured I would join that and it would make up for the $80 they stole from me. I entered the promotional code online and it said redeemed. I went into the bank and they told me that offer is expired. I asked how is this possible since the expiration date hasn't been reached. They said they canceled the offer. I told them it's false advertising, and nowhere did it say they could cancel the promotion early.
Their employees are the rudest people on earth. If you bank with Huntington your a total sucker.
In 2009, I worked at a call center in the town I was attending college, and my only means of banking was a prepaid debit card because of some mistakes I made with prior checking accounts. I hated not having an actual bank account, but the prepaid card taught me sound financial responsibility. One day, the call center had several businesses from the town in the break room to offer their services to employees. There were several banks, and Huntington was one of them. The other two banks told me to "get lost" when I told them I was in ChexSystems.
The guy at the Huntington exhibit said he'd override my ChexSystems record and open me accounts. It is mid-2015 and I am STILL with Huntington. Longest I've been with a bank. Shortly after I opened my account, I had to move back to my hometown. Luckily, there was a Huntington branch. That local branch has treated me very well.
They (tellers, bankers, and even the branch manager) all know who I am, know that I have several accounts (personal and business), and my personal banker even knows me on a personal level.
With their no-fees accounts for personal checking & savings and business checking (I pay $4/month for my biz savings if it falls under $300 avg balance), it makes a lot of sense for me to bank there. They run circles around the local banks around here, as well as the national guys with branches here in town.
Customer service on the phone has always been exceptional. Granted, there's been a few frustrating moments, but with patience, these problems do get solved. Plus, 24 Hour Grace gives me a chance to correct the occasional overdraft mistake that may happen due to me being a bit forgetful sometimes about automatic payments.
I would absolutely recommend Huntington Bank to anyone who asks me where they should keep their money. To me, they're the exact model of how a bank should operate AND treat their customers.
My debit card was stolen during a night out with friends. Upon noticing my card was missing from my purse, I immediately checked my online banking. Seeing an unfamiliar charge, I called huntington to cancel card. The representative I spoke to was friendly and helpful. I was happy to hear my options and ecstatic to learn I would be credited the amount spent. Furthermore, as soon as I checked my bank statement, I had already been credited.