MyBankTracker rated Huntington based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I had 2 transactions that came into my checking acct. on the same day (9.92 and 38.49). Apparently I only had about 16.00 dollars in my acct. There was enough to cover the $9.92 but not the $38.49. Instead of taking the lower amt. out first, so there wouldn"t be a $37.50 charge , the bank took out the higher amt. so then neither one would be covered and they charged an overdraft fee of $75.00! That's some good customer service. Instead of helping the customer in this poor economy, they screw them!
In 2009, I worked at a call center in the town I was attending college, and my only means of banking was a prepaid debit card because of some mistakes I made with prior checking accounts. I hated not having an actual bank account, but the prepaid card taught me sound financial responsibility. One day, the call center had several businesses from the town in the break room to offer their services to employees. There were several banks, and Huntington was one of them. The other two banks told me to "get lost" when I told them I was in ChexSystems.
The guy at the Huntington exhibit said he'd override my ChexSystems record and open me accounts. It is mid-2015 and I am STILL with Huntington. Longest I've been with a bank. Shortly after I opened my account, I had to move back to my hometown. Luckily, there was a Huntington branch. That local branch has treated me very well.
They (tellers, bankers, and even the branch manager) all know who I am, know that I have several accounts (personal and business), and my personal banker even knows me on a personal level.
With their no-fees accounts for personal checking & savings and business checking (I pay $4/month for my biz savings if it falls under $300 avg balance), it makes a lot of sense for me to bank there. They run circles around the local banks around here, as well as the national guys with branches here in town.
Customer service on the phone has always been exceptional. Granted, there's been a few frustrating moments, but with patience, these problems do get solved. Plus, 24 Hour Grace gives me a chance to correct the occasional overdraft mistake that may happen due to me being a bit forgetful sometimes about automatic payments.
I would absolutely recommend Huntington Bank to anyone who asks me where they should keep their money. To me, they're the exact model of how a bank should operate AND treat their customers.
My debit card was stolen during a night out with friends. Upon noticing my card was missing from my purse, I immediately checked my online banking. Seeing an unfamiliar charge, I called huntington to cancel card. The representative I spoke to was friendly and helpful. I was happy to hear my options and ecstatic to learn I would be credited the amount spent. Furthermore, as soon as I checked my bank statement, I had already been credited.