I had 2 transactions that came into my checking acct. on the same day (9.92 and 38.49). Apparently I only had about 16.00 dollars in my acct. There was enough to cover the $9.92 but not the $38.49. Instead of taking the lower amt. out first, so there wouldn"t be a $37.50 charge , the bank took out the higher amt. so then neither one would be covered and they charged an overdraft fee of $75.00! That's some good customer service. Instead of helping the customer in this poor economy, they screw them!
I get direct deposit every other Friday. I also get a paper check which I deposited the following Saturday. Monday, I checked my account balance online and was wondering why my balance was so low when I should have more available. I subtracted each transaction from the deposit 3 days prior, and should have over $129 more to my balance(not including the check I deposited on Saturday). I then called customer service and the rep told me that the computer sometimes "plays" with the numbers. I was thrown!!I How can the computer play with the transaction amounts and balance? I asked the rep. He said he did not know, and kept repeating the same thing over and over about the computer playing with your account balance. He then told me I should get my true account balance by the end of the business day. If I cannot trust a bank to hold the correct amount of money I have, then what the h**** is the purpose of banking here???
its a tough one but I've definitely got some dirt on them now! lorain county court of common pleas. case no. 13cv181571. I'm about to start a class action and could use all the people they've hurt pertaining to overdraft fees, inaccurate account balances and defective checks. my info is on the docket. please send me a letter and i'll respond by mail or phone if you provide.