There's a lot of fine print, especially when it comes to depositing checks. They have holds on checks, like every bank does, but you can't trust what the app says your balance is. I was on vacation and continually checked my account balance on my phone, but came home to a notice to vacate because my rent check had bounced. I always kept enough funds in there to cover the check, but IBC initiated a longer "hold" on a check that I deposited and didn't bother to tell me about it. So it appeared on my phone that I had plenty of funds to cover the rent check when IBC says I did not--when they could have easily made it so I did. Not only did they do that, but they refused to cover the $200 in penalties that the apartment charged for the late rent while I was on my honeymoon. Thanks for nothing IBC. My whole family and I have been loyal customers for years and we are leaving.
The IBC Bank in Bastrop Tx has great hours that work with the tellers stay until 6:15 every day for drive thru and the lobby closes at 5 but the drive thru works for me, the staff is really friendly and is all new for this location they make banking there great.
The customer service here has been usually good, but recently, their hours shifted from 9PM to 7PM and the tellers have started closing the bank five minutes earlier than is posted.
This does not seem like a big deal, but many workplaces close at 5pm if not 6pm and it's frustrating to have to rush to the bank if not make a special trip for it.
I know that this is not a widespread policy because some tellers *do* close at 7PM, which is the posted time. The tellers I've talked to about this have been snooty and indifferent to this change.
Their customer service can't be trusted. They will tell you one thing and do something else. I have had this checking account for over 20 years but will be closing it soon. The most recent problem is over holds that are placed on my deposits, even my pay check, and to make matters worse they don't tell you they placed a hold on the funds. I recently deposited my paycheck and told them it was my paycheck and that it should not have a hold placed on it, I was told there was no hold placed on the deposit, 4 days later my debit card is rejected and I find out that they did indeed place a hold on it, we had to go through the weekend with no money as the branch manager told me that he would remove the hold that day (Sat.) but it never came off.
By many people and proof she steals from deseased bank accounts. She is not honest!!! One day she will get caught! Her best friend is a wanted fugitive from US marshal (Anabel G Garcia) look it up! There is so much proof Patricia PErez Vice-President from Ibc Roma Texas Steals from IBC and protects bad people like her best friend Anabel Grandos GArcia.