The customer service here has been usually good, but recently, their hours shifted from 9PM to 7PM and the tellers have started closing the bank five minutes earlier than is posted.
This does not seem like a big deal, but many workplaces close at 5pm if not 6pm and it's frustrating to have to rush to the bank if not make a special trip for it.
I know that this is not a widespread policy because some tellers *do* close at 7PM, which is the posted time. The tellers I've talked to about this have been snooty and indifferent to this change.
Their customer service can't be trusted. They will tell you one thing and do something else. I have had this checking account for over 20 years but will be closing it soon. The most recent problem is over holds that are placed on my deposits, even my pay check, and to make matters worse they don't tell you they placed a hold on the funds. I recently deposited my paycheck and told them it was my paycheck and that it should not have a hold placed on it, I was told there was no hold placed on the deposit, 4 days later my debit card is rejected and I find out that they did indeed place a hold on it, we had to go through the weekend with no money as the branch manager told me that he would remove the hold that day (Sat.) but it never came off.
By many people and proof she steals from deseased bank accounts. She is not honest!!! One day she will get caught! Her best friend is a wanted fugitive from US marshal (Anabel G Garcia) look it up! There is so much proof Patricia PErez Vice-President from Ibc Roma Texas Steals from IBC and protects bad people like her best friend Anabel Grandos GArcia.
Extreme employee turnover. Routinely walk into any IBC branch bank and you will find find 2 or more "employees" playing video games on their cellphones and only one person working. The videogamers are "in training".
Employees are always "new" and you always appear to be their first ever customer as they are completely lost on the the simplest of transactions. Today I had a single check to deposit. No other customers in sight. 2 employees "in training" and 1 working. Took 22 minutes for that one employee to make my single deposit.
Well they took my money. It`s a long story but my card number was stolen I reported it at a branch. they gave me a new account and card. They never closed the old compromised account i ended up depositing money into it by mistake into an account that had me owing money because of the illegal transactions made and the bank wouldn't give me my money back!
It was the bank manager who had handled my case and he said he didn't remember me. He doesn't need to remember me! Don't they keep records? What garbage! I told them to close my account and give me whats left of the money!
I can go elsewhere! and leave them negative on-line! The moron bank manager!