Well they took my money. It`s a long story but my card number was stolen I reported it at a branch. they gave me a new account and card. They never closed the old compromised account i ended up depositing money into it by mistake into an account that had me owing money because of the illegal transactions made and the bank wouldn't give me my money back!
It was the bank manager who had handled my case and he said he didn't remember me. He doesn't need to remember me! Don't they keep records? What garbage! I told them to close my account and give me whats left of the money!
I can go elsewhere! and leave them negative on-line! The moron bank manager!
I have experienced rude and distracted tellers, on many occasions. They give short and sarcastic replies when asked questions or for clarification. They closed two inactive accounts without notice, luckily I only had 1 cent in each so my loss was minimal. Their mangers do not return phone calls when you inform loan officers/reception of your difficulties.Their fees and policies are predatory. They are your basic fee harvesting bank and do not care about their customers. I also wonder why they have not been impacted by the overdraft class action suits, like the Bank of Oklahoma; who had to refund fees to their customers.
Horrid bank! The only time i get good service is at lunch on weekdays by a young brown haired lady. Another time is a long wait. Plus last month they put my work check in someone else's account! They would of never known if i hadn't gone over there and demanded them fix it! And if i had waited one more day there would of been nothing they could do!!!! Plus, even though i used them for almost a year, every time i would bring in my work ck they would make me wait 2-3 days before they would let me use the money! And when my car got totaled and state farm gave me a ck they made me wait almost a week! Before they let me use the money! And their online banking doesn't work!!! Says i have to call them and when i do they don't know what to do!!! And they are saying i overdrew when yesterday night i had over $100 in my account and didn't spend any of it! Bastards! I am switching to arvest! The only good thing about this bank is free cking. But with the bad service: making mistakes, under staffed, f***ing up!
I have two businesses and I'm thinking in change services because there's no commercial line and by the way they need more tellers specially on Friday I don't think it's fair to spent more than 30 minutes waiting on line I like the bank because there's a lots of locations but the solution it's not to expand the real solution ends up in customer service!
The only reason we use IBC is that they have branches at HEB and are a local bank. If you travel on business forget about using the ATM card for this bank. I recently went to DC and needed cash for a cab at Reagan National. The ATM card was rejected. Their security office called my home and my wife, who is the co-account holder, told them it was legitimate. They would not speak to me and would not call my cell. I got their number and called their Visa security back where I was treated like *hit. This is a bank where I keep over six figures and this is how they treat me if I go on a business trip inexcusable garbage.