I'm going to keep this short and sweet. I have been avoiding Capitol One like the plague since college because of the way they treat customers, and now at 37 my favorite bank was bought by the evil financial empire :( I am older now so I figured I would leave the angst of my youth behind and give them another shot. Well, believe me, I may have changed, but Capitol One has not. They treat customers like dirt and don't care if you pull all your money out. STAY AWAY!
I came home one evening and I found all the pension records of my neighbors in a bundle, not placed in their mailboxes, for anyone to take. I find this very unprofessional. After calling one representative over the phone about this, they very casually blew me off. I found that very disrespectful and I am quite sure what was done was illegal. I was very disappointed.
I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!