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Overall rating score 82%
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LClient's Profile Image

2 out of 5 marks

Reviewed by LClient

Jun 7th 2012

Extremely Poor Customer Service

Customer service supervisors not customer friendly...... Ing referral program is to provide $25 credit to new customers referred by current customers. Two opening deposits - totaling $300 - were made, one for the required $250 min and one for $50 to link an outside checking account, since the latter deposit "hit" the account right before the former deposit - bingo - no referral bonus. Called customer service to explain, feeling certain it would be easily rectified, but instead was repeatedly told the rules clearly say $250 must be deposited first. So despite the fact that the new account is opened with a balance of $300 the new customer will not get the bonus because he deposited his funds "in the wrong order". Common sense? None. Number of customers who will seek another bank with intelligent customer service? Two

(please note we called ing more than once to give ing the opportunity to make this right. There is always the chance that you get someone having a bad day or not the best person to help in these situations. So two calls were placed. Both the supervisors we spoke to were well aware the referring customer had deposits with ing in excess of $100,000 and had been a customer for many years - that mattered not - all for saving ing $25 they were completely willing to lose both customers because as they said "the rules were not followed, the $250 needed to go in first" yikes! Now, if they won't right a wrong involving as little as a $25 new customer credit, how helpful would they be in the event of a big problem???? Goodbye, they are not the only bank in town. I will be moving my substantial funds from my ing account of 5+ years to another bank. I need intelligent bankers. So do you! Have a nice day!

Is this review helpful? ▲ Yes 2 ▼ No 1

Other ING Direct Reviews

AncaBarcu's Profile Image

Reviewed by AncaBarcu

Apr 11th 2014

3 out of 5 marks

Average OK

I came home one evening and I found all the pension records of my neighbors in a bundle, not placed in their mailboxes, for anyone to take. I find this very unprofessional. After calling one representative over the phone about this, they very casually blew me off. I found that very disrespectful and I am quite sure what was done was illegal. I was very disappointed.

Is this review helpful? ▲ Yes 1 ▼ No 0

enquirers's Profile Image

Reviewed by enquirers

Jan 25th 2014

5 out of 5 marks


I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!

Is this review helpful? ▲ Yes 1 ▼ No 0

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