Overall Rating

A
Grade

ING Direct Report Card

Overall rating score 82%
Customer Rating
Bank Fees
Mobile Deposits
Mobile Banking

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Ally Bank
Add
Bank Reviews
Nationwide Bank
Add
Compare Banks

ING Direct Customer Review

Post a review
shirtsforme's Profile Image

1 out of 5 marks

Reviewed by shirtsforme

Sep 15th 2012

INGdirect closed my accounts because I called too many times to get an ATM card to work

I Called customer service to try to get a pin number for my sons Money ATM card. After being transfered 5 times , being hung up on, and giving the run-a-round, they said they were cancelling not only my son's account, but my personal account and my business account that I have had for over 10 years

Is this review helpful? ▲ Yes 2 ▼ No 0

Other ING Direct Reviews

AncaBarcu's Profile Image

Reviewed by AncaBarcu

Apr 11th 2014

3 out of 5 marks

Average OK

I came home one evening and I found all the pension records of my neighbors in a bundle, not placed in their mailboxes, for anyone to take. I find this very unprofessional. After calling one representative over the phone about this, they very casually blew me off. I found that very disrespectful and I am quite sure what was done was illegal. I was very disappointed.

Is this review helpful? ▲ Yes 1 ▼ No 0

enquirers's Profile Image

Reviewed by enquirers

Jan 25th 2014

5 out of 5 marks

fantastic

I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?