I've had saving accounts with ING for about 5 years and a checking account for about 6 months. I'm a bit nervous about this Capitol One thing and am scouting around for another bank in case things go south with ING.
But ... I have to say that to date I'm extremely happy with them. I've never had any problems at all. Their website is great, extremely easy to use. Their interest rate is better than average. I've just been very, very happy.
Shopping around at other online banks and credit unions over the last month or so has made me realize how good ING is. I seriously hope Capitol One doesn't foul it up.
Went down to my local Aldi store for some midweek shopping. Horrified when the card was declined at the checkout. Really embarrassed i step outside to check the balance on my phone; plenty of money. So i called the number on my card. We are really sorry but there have been a few issues today. You don't say. I can't help you because i can't bring up your transaction history. Does that mean she couldn't access me account?
The voice on the phone said go to Atm and you should be fine. Clearly she had no idea what the problem was. Went to the first Atm said card was expired! Really? I've only had this card for a month. The 2nd Atm went and swallowed my card! Ing direct fail!
I opened a non-taxable savings account - telling ING the money was taxed in France and I wanted to know the best account. ING said the tax free account in Canada. When I went down to pay the cheque, I ensured ING knew the money was from France and I was not a resident. Now the Canadian government is charging me 12 percent interest per year on the money meaning all the money earned in the "tax free" account is gone as well as my principle. ING knew I did not work in Canada. They set me up to bankrupt me. Then when I call to tell them they tell me it is my fault - their people did not do their job and it is my fault. I no longer have any savings and ING is the reason. ING does not admit to mistakes and ING refuses to correct its errors. Never bank with ING.