I've had saving accounts with ING for about 5 years and a checking account for about 6 months. I'm a bit nervous about this Capitol One thing and am scouting around for another bank in case things go south with ING.
But ... I have to say that to date I'm extremely happy with them. I've never had any problems at all. Their website is great, extremely easy to use. Their interest rate is better than average. I've just been very, very happy.
Shopping around at other online banks and credit unions over the last month or so has made me realize how good ING is. I seriously hope Capitol One doesn't foul it up.
I came home one evening and I found all the pension records of my neighbors in a bundle, not placed in their mailboxes, for anyone to take. I find this very unprofessional. After calling one representative over the phone about this, they very casually blew me off. I found that very disrespectful and I am quite sure what was done was illegal. I was very disappointed.
I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!