Overall Rating

A
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ING Direct Report Card

Overall rating score 82%
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ING Direct Customer Review

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edwin's Profile Image

1 out of 5 marks

Reviewed by edwin

Dec 4th 2012

Not good.

Ingdirect refused to assist a customer get her money back from a fraud website. Useless company.

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Other ING Direct Reviews

AncaBarcu's Profile Image

Reviewed by AncaBarcu

Apr 11th 2014

3 out of 5 marks

Average OK

I came home one evening and I found all the pension records of my neighbors in a bundle, not placed in their mailboxes, for anyone to take. I find this very unprofessional. After calling one representative over the phone about this, they very casually blew me off. I found that very disrespectful and I am quite sure what was done was illegal. I was very disappointed.

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enquirers's Profile Image

Reviewed by enquirers

Jan 25th 2014

5 out of 5 marks

fantastic

I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!

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