You know how most banks will reverse a fee as a one-time courtesy if you make a mistake and let your account balance get too low? Not this place. I did my banking here for over a year before I got sick of not being able to reach anyone regarding my account. Find a local credit union or competent online bank (or hell, stick it under the mattress) before putting your money here.
I didn't login for about 12 months. Had $5K there. They then levied a $15 paper statement fee on me because they automatically converted me back to paper statements as I hadn't logged in. But I've been downloading transactions to Quicken for some time.
Called them up, and they refused to waive the fee.
Frankly not at all what I want in a financial institution. There are many online banks and I recommend folks put their money at a bank that doesn't have customer unfriendly policies such as this.