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Incredible Bank Customer Review

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Sam R's Profile Image

1 out of 5 marks

Reviewed by Sam R

Mar 9th 2011

The only thing incredible about this place are the fees.

You know how most banks will reverse a fee as a one-time courtesy if you make a mistake and let your account balance get too low? Not this place. I did my banking here for over a year before I got sick of not being able to reach anyone regarding my account. Find a local credit union or competent online bank (or hell, stick it under the mattress) before putting your money here.

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adamo010's Profile Image

Reviewed by adamo010

Jun 17th 2013

2 out of 5 marks

Was OK, until

I didn't login for about 12 months. Had $5K there. They then levied a $15 paper statement fee on me because they automatically converted me back to paper statements as I hadn't logged in. But I've been downloading transactions to Quicken for some time.

Called them up, and they refused to waive the fee.

Frankly not at all what I want in a financial institution. There are many online banks and I recommend folks put their money at a bank that doesn't have customer unfriendly policies such as this.

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eleanorjay's Profile Image

Reviewed by eleanorjay

Nov 10th 2012

4 out of 5 marks


I am very pleased with my account and the ease of contacting the bank.

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