Fast Friendly service, Great back office support and excellent loan servicing.
The West Coast Florida Branches are still doing many procedures "by hand". Different stories, explanations by different tellers etc every visit. No one seems to know how to do their jobs effectively without conferring/checking with someone else. Extra ordinary amount of time to do the simplest procedures. Rude, snobby people. You would think that handing over $26,000 dollars into CD's, checking, IRA they would be appreciative but what I have found is that they always act like they are doing you a favor serving you. DON'T BE MISLED BY THEIR "HIGHER YIELDS"
I have had two CDs totaling $200,000. with this bank for almost 10 years. One of the CDs matured while I was out of state. My mail was being held at the post office so I didn't receive the maturity notice until I returned home and picked up the mail. I wound up being 19 days late in calling them to retrieve the CD. So, this "customer friendly" bank charged me $4,543.18 in penalty fees to get my CD.
Seems they have the right to renew the CD at the same 5 year term when you are late retrieving your money and then charge you 2.5 years worth of interest to give you your money. Can you believe that 19 days cost me that kind of money! There is no Federal Law that says they have to do this. It's just there policy! So be careful when you deal with this bank; don't be late and don't make a mistake. All they want is your money! And we wonder why Banks are getting such a bad name!