B MyBankTracker Rating

Investors Bank

About Investors Bank

Investors Bank is a full-service community bank that has been serving customers since 1926. With over 100 branches in NJ and NY, we offer quality services and products for consumers and businesses.

Investors Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

MyBankTracker
Rating
Poor
Fair
Average
Good
Excellent

Branches
0
ATMs
0

We found bank branches & ATMs within miles of .

View Locations & Hours

Customer Reviews

Most Helpful Investors Bank Bank Customer Reviews

  • BP
    Reviewed By Brian P. Aug 14, 2013

    1 star

    I am definitely closing my account here after 12 years.

    1. Every time I travel abroad, I call all my credit cards and banks to let them know where I will be going and the dates I will be away. No problem with any of the cards, except of course Investors Bank. In 3 different instances I called them before going away and 3 times they cancelled my card for " fraudulent activity" while I was away. Besides the embarrassment of having your card declined (while having funds available) at the point of sale, I had to waste my time trying to resolve their mistake.

    2. Bank made a mistake and charged me a fee. Spoke to a rep on the phone - with a patronizing attitude he treated me like a 3 year-old. Tried a branch - got a dumbfounded stare from a rep. Finally spoke to a manager of a different branch - he was able to see a mistake in a second after looking at a statement. 3 hours wasted.

    3. Getting annoying pop-up on their site telling me to join Trusteer Rapport (some monitoring service). Not interested. Like all annoying pop-ups, there's no "not interested" option. Received a reply from the bank: "Thank you for your email inquiry. I apologize for the inconvenience this is causing you. Unfortunately the only option you have is to â??remind me laterâ?? or to install the Trusteer Rapport."

    4. Less significant annoyances:
    a)their requirement to change online passwords every 3 (or 6, not sure) months.

    b) walk into a branch (not all of them) and you get a barrage of "good mornings" from every employee the second you open the door. If "being friendly" is what they are after, it is not. This has "corporate memo" written all over it.

    Is this review helpful?
  • M
    Reviewed By Mdaphne Sep 11, 2015

    INTOLERABLE ONLINE BANKING!

    They revamped their online banking and apps. It's been a nightmare! I am asked intolerable security questions over and over and over again. I have 5 accounts and u have been locked out now 5 times in the last two weeks. Today I waited on hold for 20 minutes to be told that Investors Bank doesn't support the Safari browser. What? I'm taking all my accounts, all my money and my valuables out of the safe deposit box and going to another bank. Bye.

    Is this review helpful?
  • X
    Reviewed By xelorwatch Feb 7, 2013

    After 10 Years This Bank Is The Most Troublesome

    I'd like to offer to some suggestions: 1) please respond, as in the past, i've never got a reply. 2) smartphone using android browser get error msg. #1516 when i attempt to log in. 3) i created qr scan, which works with chase and even white castle but not with investors bank. 4) i've done online banking for over 12 years - this bank is the only one that is troublesome. (ps) i also have public access setting, and i'm still not able to use my smartphone to gain access after secret question. It just remains in constant idle mode or i get error msg. #1516

    after 10 years of this aggravation, i've recently opened another checking account in another bank, which is problem free. Also, no other online bank, in over 12 years has annoyed me with a three month password change. I no longer recommend your bank to friends and family. Your bank needs a complete overhaul to compete with other efficient institutions. No reply necessary, as i never get one anyway.

    Is this review helpful?

  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.
  • Next {{'$' + rate.annual_fee}} N/A {{(rate.intro_apr * 100 | number:2) + '%'}} {{(rate.apr * 100 | number:2) + '% - ' + (rate.highest_apr * 100 | number:2) + '%'}} {{'As low as ' + (rate.apr * 100 | number:2) + '% - Variable'}}
  • No results matching your search. Please try again.
  • Next {{(rate.rate * 100 | number:2) + '%'}} N/A {{rate.points}} N/A {{'$' + rate.fees}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.

  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A