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After facing 3 frustrating months trying to close a mortgage with HSBC, I approached Investors Bank. Good communications from the start. There was no repetitive questioning. They took just over 3 weeks from start to closing. No stupid pre-conditions or conditions. I was impressed with their professionalism and competence.
I posted my first interaction a week ago. After a lot of complaining, my loan officer cut me a personal check to compensate me for being overcharged. I'm torn on the rating, as the fact that it was a personal check is very impressive. I'm sticking with average because I ended up with the deal that we agreed to
They hit my deposit account with some new service fees and after I asked them to reverse them they refused, and that despite my argument that I had no knowledge of the fees and going forward I would not like to have this sweep service anyway, because it was useless to me. Finally, they reversed it after complaining to bank's President. & CEO, who by they way never replied the justification of charging these fees on my accounts considering respectable deposit balance I maintained with them