I have to say this was the worst company for doing a mortgage through. They are sloppy, disorganized and the process has taken forever. It took months to notify us of any changes and despite submitting your paperwork in a timely manner they do not respond unless you ask for a status update. When they do they are constantly asking for additional information that they should have asked for in the beginning and after submitting multiple other documents. I will never recommend this company after my experience there
Rude cashiers. They never say greet the customer that walks in. I have never heard them say "hello", "welcome", "thank you" or "goodbye" even if the customer does. They don't even look at you. They just take the money and deposit, do whatever they do and give it to you without even looking at you or saying anything. It's like they're doing you a favor for doing business with you. Mrs Roula however (she's a blond lady sitting in one of the cubicles, probably manager) is very kind and friendly. I have been in this branch about 5 times and if I could help it, I wouldn't go back
They hit my deposit account with some new service fees and after I asked them to reverse them they refused, and that despite my argument that I had no knowledge of the fees and going forward I would not like to have this sweep service anyway, because it was useless to me. Finally, they reversed it after complaining to bank's President. & CEO, who by they way never replied the justification of charging these fees on my accounts considering respectable deposit balance I maintained with them
I am definitely closing my account here after 12 years.
1. Every time I travel abroad, I call all my credit cards and banks to let them know where I will be going and the dates I will be away. No problem with any of the cards, except of course Investors Bank. In 3 different instances I called them before going away and 3 times they cancelled my card for " fraudulent activity" while I was away. Besides the embarrassment of having your card declined (while having funds available) at the point of sale, I had to waste my time trying to resolve their mistake.
2. Bank made a mistake and charged me a fee. Spoke to a rep on the phone - with a patronizing attitude he treated me like a 3 year-old. Tried a branch - got a dumbfounded stare from a rep. Finally spoke to a manager of a different branch - he was able to see a mistake in a second after looking at a statement. 3 hours wasted.
3. Getting annoying pop-up on their site telling me to join Trusteer Rapport (some monitoring service). Not interested. Like all annoying pop-ups, there's no "not interested" option. Received a reply from the bank: "Thank you for your email inquiry. I apologize for the inconvenience this is causing you. Unfortunately the only option you have is to â??remind me laterâ?? or to install the Trusteer Rapport."
4. Less significant annoyances:
a)their requirement to change online passwords every 3 (or 6, not sure) months.
b) walk into a branch (not all of them) and you get a barrage of "good mornings" from every employee the second you open the door. If "being friendly" is what they are after, it is not. This has "corporate memo" written all over it.
After facing 3 frustrating months trying to close a mortgage with HSBC, I approached Investors Bank. Good communications from the start. There was no repetitive questioning. They took just over 3 weeks from start to closing. No stupid pre-conditions or conditions. I was impressed with their professionalism and competence.