About KeyBank

KeyBank has approximately 18,400 employees and 2.2 million retail, small business, and corporate and investment clients. There are 985 Key branches located in Alaska, Colorado, Idaho, Indiana, Kentucky, Maine, Michigan, New York, Ohio, Oregon, Utah, Vermont, and Washington, and 1,479 ATMs. KeyCorp maintains business offices in 31 states. In 2008, Key was ranked 321 on the Fortune 500 list.
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Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Based on 124 Reviews
Financial Health
Based on Texas Ratio: 6.75
Bank Fees
vs. Average
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vs. Average
Number of Locations
vs. Similar Institutions
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Mobile Deposits
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Locations & Hours

KeyBank Location Map
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Most Helpful Customer Reviews

mocaby79gmailcom's Profile Image

Reviewed by mocaby79gmailcom

Sep 17th 2014

5 out of 5 marks

They Always Greet You When You Come Into The Branch By Your ...

The overall spend the bank is all new look outside please upgrade

Is this review helpful? ▲ Yes 1 ▼ No 0

kae1366's Profile Image

Reviewed by kae1366

Jul 21st 2012

5 out of 5 marks

Can't Understand The Bad Reviews; I Love Key!

I absolutely owe key bank everything. And i mean that in all intended gratitude. No one else would open a bank for me after my bankruptcy and lay-off; but key did. In fact they opened a normal checking account and a savings account for me after literally every other major bank denied me. They even called me a couple days later to reassure my fears of it being closed after i opened it and welcomed be to their bank. They're so amazing i literally don't mind having to drive 2 hours to the nearest branch every now and then to make a quick deposit. Every time i go in the tellers are super, the service is fast and i couldn't be happier. Yes, this bank charges fees. But it's a bank; a business. Life isn't free, we shouldn't expect banking to be either, especially in this economy. I only pay $12 a month to have any overage charges i may incur (up to 3, but never had more than one) refunded and i even got $100 just for being a good customer! Come on; this place is awesome. Be smart when you read the rest of the reviews and recognize true consumer error, and angry customers who have truly made a mistake on their own part. I haven't had a problem one with key and i've been with them for a full year now. I had bank of america previously and they literally shut down my accounts about a week after they received notification that i was filing bankruptcy on the credit card i had with them. Nothing else; not the home loan, student loans, etc. Just the credit card and they closed every checking, and savings account my husband and i had. But they sure kept the home loan and student loans just fine. That's a bad bank. Not key.

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knkrause09's Profile Image

Reviewed by knkrause09

Oct 28th 2011

5 out of 5 marks

Never Had A Problem, Read Your Statements Thats Why They Mail Them

Hello, i have been with keybank for just about 5 years. I have never had a single issue because i watch over my account because its my responsibility. Every statement i receive i read it. I have been promptly notified ab every change in the company & if i ever had a question ab it, i called customer service! I see all people complain ab fees & such, but if you actually were responsible and kept track of your own account you would avoid the fees. Sorry, but i've had a checking and savings account with this bank for almost 10 years. Never once had a fee! You need to be responsible with your money! Keep a daily ledger, whether you write it in a book/spreadsheet or download the ledger app like i got. I input every purchase i make at the checkout and it deducts it for me, can't get any easier than that! In order to have a basic checking account you must make at least 5 transactions a month or at least have a total of $500 deposited in your account once a month. I was actually notified of this change on my february statement & the change went into effect in july. They gave me a 4 month notice! If you use your checking account less than 5 times a month why would you not have a savings account?! I pay 5 bills a month! So that right there qualifies me to have this account for free (i. E. Phone/cable/electric bill/car pymt/car ins). That's not even including food shopping, buying clothes, renting movies, or any luxury purchases such as dinner. Sorry, but i have had extra accounts opened at other banks like boa, chase, hsbc, citizen's bank and i would never bank with anyone other than key! Good service, free checking (interest rates aren't the best on savings and loan rates are a little steep). Whenever u deposit a check $100 will be available the rest will go on hold for 2 days unless you have the funds in your acct to cover it. You expect them to make your full check available right away in today's time? You expect the bank to assume the check will clear

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Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
Key Saver

0.02%

$2,500

$50

NAME RATE (APY) MIN TO EARN APY Min Deposit
Key Silver Money Market Savings

0.05%

$2,500

$50

NAME RATE (APY) MIN TO EARN APY Min Deposit
Key Express Free Checking

0.00%

$50

$50

Key Privilege Select Checking

0.00%

$100,000

$100,000

Key Student Checking

0.00%

$50

$50

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$7

Non-Sufficient Fund (Overdraft)

$34

$30

Stop Payment item

$34

$27

Return Deposit

$10

$13

Domestic Wire Transfer (Outbound)

$25

$22

Domestic Wire Transfer (Inbound)

$10

$9

Non-Bank ATM

$2.50

$1