B+ MyBankTracker Rating

KeyBank

About KeyBank

KeyBank has approximately 18,400 employees and 2.2 million retail, small business, and corporate and investment clients. There are 985 Key branches located in Alaska, Colorado, Idaho, Indiana, Kentucky, Maine, Michigan, New York, Ohio, Oregon, Utah, Vermont, and Washington, and 1,479 ATMs. KeyCorp maintains business offices in 31 states. In 2008, Key was ranked 321 on the Fortune 500 list.

KeyBank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful KeyBank Bank Customer Reviews

  • B
    Reviewed By B.J. Mohr May 23, 2014

    Brand Promise from Key Bank is a joke! - sr mngt -no comment

    We have been customers at Key Bank for more than 25 years.

    When we needed a line of credit we went to Key Bank because of their Brand Promise "A Response Within 48 Hours" .

    This is a promise to either accept or reject an application for a line of credit with 48 hours.
    It turns out they have no commitment to deliver on this at all !

    Bryan Flaherty, AVP Key Bank says the Brand Promise is only to "let you know we are working on it" In other words a complete bastardization of the brand promise.

    Bear in mind that we had ALL the required documents to them within 3 business hours of the application being filed and they said "yes we have everything we need"

    When I asked to speak to someone above the branch level rep., I was give a non-functioning phone number.
    When I called their 800# customer service they had no idea what a brand promise was. When I asked "Jay" for the contact info for the Market President in Maine he would have to get permission from his supervisor. When I asked to speak to the supervisor directly "jay" told that I could only do so if I promised not to record the conversation. At that point I gave up !

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  • D
    Reviewed By ddave Mar 10, 2014

    To many fees

    They seem to have fees for everything.

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  • U
    Reviewed By usery Sep 8, 2015

    The worst in bank corporate greed and incompetence

    - usurious fees
    - more-than-occasional mistakes resulting in incorrect fees applied to customer accounts
    - onerous & byzantine policies to minimize Key Bank costs at the expense of customers
    - crappy return rates on accounts

    For example: 5-7 day transaction dispute and review process, when customer account victimized by criminal fraud. Un-f'ing-believable - if there were negative-stars here KeyBank gets -5.

    And how the F do they get a "B" grade on mybanktracker.com? I smell shills, gaming the rating system on KeyBank's behalf.

    Sincerely,
    former Key Bank customer

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A