About KeyBank

KeyBank has approximately 18,400 employees and 2.2 million retail, small business, and corporate and investment clients. There are 985 Key branches located in Alaska, Colorado, Idaho, Indiana, Kentucky, Maine, Michigan, New York, Ohio, Oregon, Utah, Vermont, and Washington, and 1,479 ATMs. KeyCorp maintains business offices in 31 states. In 2008, Key was ranked 321 on the Fortune 500 list.
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Overall Rating

MyBankTracker Grade

B+
Customer Rating
Based on 116 Reviews
Financial Health
Based on Texas Ratio: 6.75
Bank Fees
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Bank Rates
vs. Average
Number of Locations
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Mobile Deposits
Mobile Deposits
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Quality of Mobile Services

Locations & Hours

KeyBank Location Map
KeyBank Location Map
We found branches close to you and 1,065 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

David M's Profile Image

Reviewed by David M

Jul 30th 2010

4 out of 5 marks

bjmsynapse's Profile Image

Reviewed by bjmsynapse

May 23rd 2014

2 out of 5 marks

Brand Promise from Key Bank is a joke! - sr mngt -no comment

We have been customers at Key Bank for more than 25 years.

When we needed a line of credit we went to Key Bank because of their Brand Promise "A Response Within 48 Hours" .

This is a promise to either accept or reject an application for a line of credit with 48 hours.

It turns out they have no commitment to deliver on this at all !

Bryan Flaherty, AVP Key Bank says the Brand Promise is only to "let you know we are working on it" In other words a complete bastardization of the brand promise.

Bear in mind that we had ALL the required documents to them within 3 business hours of the application being filed and they said "yes we have everything we need"

When I asked to speak to someone above the branch level rep., I was give a non-functioning phone number.

When I called their 800# customer service they had no idea what a brand promise was. When I asked "Jay" for the contact info for the Market President in Maine he would have to get permission from his supervisor. When I asked to speak to the supervisor directly "jay" told that I could only do so if I promised not to record the conversation. At that point I gave up !

Is this review helpful? ▲ Yes 3 ▼ No 0

madaboutyou's Profile Image

Reviewed by madaboutyou

May 30th 2011

1 out of 5 marks

GREEDY BANK!!!!

this bank is BULLSHIT if you want to open a account in this bank dont do it they are the most sneaky ass bank ever, they charge overdraft fee $30 every freaking week!!!and they wont tell you or explaine this when you open an account!!!!!!!!!! they will put you in whole!!!! SHITTY FUCKING KEY BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Is this review helpful? ▲ Yes 4 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
Key Saver

0.02%

$2,500

$50

NAME RATE (APY) MIN TO EARN APY Min Deposit
Key Silver Money Market Savings

0.05%

$2,500

$50

NAME RATE (APY) MIN TO EARN APY Min Deposit
Key Express Free Checking

0.00%

$50

$50

Key Privilege Select Checking

0.00%

$100,000

$100,000

Key Student Checking

0.00%

$50

$50

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$7

Non-Sufficient Fund (Overdraft)

$34

$30

Stop Payment item

$34

$27

Return Deposit

$10

$14

Domestic Wire Transfer (Outbound)

$25

$22

Domestic Wire Transfer (Inbound)

$10

$9

Non-Bank ATM

$2.50

$1