I opened up a account at key bank starting with 50 bucks.. My boss direct deposited 6000 dollars after doing so key bank puts a hold on my account.. I called them asking why there was a hold on my money.. Not one person wld tell me why they just feed me w crap not answering my question.. This went on for 2 weeks.. I call them back after I got my ATM card they told me that there was no hold on account and that I could access my founds in 24hours ok so I order checks they charged me for them thinking it's all good . Next day I go to withdraw and it tells me card not active so I call and they once again say there is a hold on account and that they never lifted the hold so now I'm pissed they charged me for checks and. Now I cnt have my money.. Not even a day later my boss called asking why check got sent back to him and key bank closed my account with out telling me calling email nothing now I have checks I wrote thinking I had money in my account and they all bounced what's the deal...???? How can they charge me for checks and fees and the. Send my money back and close my account without telling me or giving me any reason now they expect me to pay for them checks lol lol yea don't think so key bank needs to closed or sued for stealing people's money
I too have had many accounts at several different banks Bank of America, Chase, Citibank Bank and Key Bank is by far the worst in knowledge and customer service. I visited the branch in which I had my checking account for many years. The young representative was informed by me as to what type of account I wanted to open. Not only did she open the wrong type of acct. she cancelled my ATM card to my checking account (that I had for many years) that had nothing to do with the acct I was attempting to open. This all happened during the Christmas season. I had no access to my money/checking acct.
The same representative opened an account for $0.94 under my name which I never authorized. The beneficiaries I asked to be placed on account was never done. She was not knowledgeable about the products or services the bank had to offer, She directed me to go online to find out the services. I decided to go to a different branch to fix the mess and that nightmare was just as bad as the first.
They two screwed up. The account opened in error was suppose to be closed out they not only left the acct open they linked the debit/ATM to the acct that should have been closed out. I called corporate to file a complaint and to get the account(s) corrected. The whole ordeal to over 2 months to fix. I was told I would get a letter of apology. To date, I am still waiting for a letter or apology. Both ladies who screwed uo are still working at the branches. I have to add this part in as well. The second time I called in to speak to someone in corporate the rep. who I informed of all the problems, I experienced, and expressed that I am not happy with KeyBank tried to sell more Keybank products to me. I had to let her know, never try to sell a Key Bank product to an extremely dissatisfied customer that just finished telling you what they experienced. She mad me more angry.
Key Bank does not care about their customers/investors who keep their business in business. They are the worst bank that I have ever dealt with.
I've had accounts at several banks large & small over the years, ranging from 1st Midwest to Bank of America, and Key ranks as the worst for customer service. My mother banked at Key for many years, though that is no testament to its merits. There were two branches she learned to avoid because of consistently rude, careless service. As her health failed I took over her affairs, with power of atty & as a cosigner on her account. Since then it has been my turn to experience the misery of dealing with Key. Reps & execs in phone conversations have been cold, uncooperative, and even insulting. Online service is poor, slow, and user-unfriendly. Automated phone services are often unproductive and frustrating. Beware of their multi-layered "account security"--unprecedented in comparison to every other bank I've worked with. It only serves to delay and thwart attempts to avoid unnecessary fees and access your funds in a timely manner. Though I can't say I'm a big fan of any bank, Key Bank is definitely the worst I've ever encountered in over thirty years of banking.
First, the agent wrote my name wrong when I opened the account, I stay there for many hours just to open account. Second, the agent told me wrong things about $200 promotion. Later, I didn't get $200. They just say sorry about that, and do nothing for that. Also, if i cancel that account, they still need to charge $25. The agents are unprofessional. The bank system are trash. And when you open, you must wait 6 months. And there's maintenance fee for each month. Terrible experience. So be very careful. The promotions most are trap.