MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I absolutely owe key bank everything. And i mean that in all intended gratitude. No one else would open a bank for me after my bankruptcy and lay-off; but key did. In fact they opened a normal checking account and a savings account for me after literally every other major bank denied me. They even called me a couple days later to reassure my fears of it being closed after i opened it and welcomed be to their bank. They're so amazing i literally don't mind having to drive 2 hours to the nearest branch every now and then to make a quick deposit. Every time i go in the tellers are super, the service is fast and i couldn't be happier. Yes, this bank charges fees. But it's a bank; a business. Life isn't free, we shouldn't expect banking to be either, especially in this economy. I only pay $12 a month to have any overage charges i may incur (up to 3, but never had more than one) refunded and i even got $100 just for being a good customer! Come on; this place is awesome. Be smart when you read the rest of the reviews and recognize true consumer error, and angry customers who have truly made a mistake on their own part. I haven't had a problem one with key and i've been with them for a full year now. I had bank of america previously and they literally shut down my accounts about a week after they received notification that i was filing bankruptcy on the credit card i had with them. Nothing else; not the home loan, student loans, etc. Just the credit card and they closed every checking, and savings account my husband and i had. But they sure kept the home loan and student loans just fine. That's a bad bank. Not key.
Key Banks' loan officer and mortgage manager advised my husband and I that we were a sure loan since we had excellent credit scores and were borrowing 33 percent of our home's value. After 2 months and multiple hoops and multiple reasons given we were denied because of excess acreage and other vague reasons although none of them have been the same. DO NOT get a home mortgage loan with these people. They will take you money and find a reason to deny you.
Thinking of banking at FEEbank?.. think again.
Here is a list of fees, tricks and otherwise underhanded tactics to keep in mind.
true, Interest rates are cheap, But don't let that fool you, what they forgo in interest, they MORE than make up for in fees. YOU WILL BE SOAKED AND SMOTHERED IN FEES AND SLOW DEPOSIT POSTINGS, To escape the cycle, you Must pay off what you owe and close, close, close that account!
CHARGE-, to mobile bank.
CHARGE- for your paper bank statement.
CHARGE - if you make less than 5 transactions in a month.
OVERDRAFT PROTECTION ON YOUR CHECKING ACCOUNT?
forget it, you must apply for a line of credit, then attach it to your checking account, you now have a loan on your credit report. But make sure it actually gets attached to your checking account.
Do you STILL want a Line of credit?.. here's the rules.
CHARGE- to send you your monthly bill
CHARGE- per transaction to actually use it
YOU CAN'T MAKE PAYMENTS THRU THE ATM.
So, you are still ok with all these and still want to bank with them..
ONLINE- bank statement:
Very difficult to read,
Loan due dates are very small and in italics. The very thing that most consumers want to be able to find easily.
Over the phone Customer service:
probably out of India judging by the accent, I never had my problems resolved over the phone as I can't understand the CSR, In frustration, I just hang up.
Banking in person at local branches:
WAY to FEW tellers.
Local CSR seriously lack experience, they don't know how to resolve simple problems such as tellers depositing money in the wrong account. Tellers are preoccupied with other tasks, even when I am the only one standing in line, I wait in line.
Today I pay off my credit line, and close my account. I am soo done with keybank.. Too many fees, lousy customer service, and uninformed,inept tellers, who don't bother posting deposits in a timely manner.