MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I absolutely owe key bank everything. And i mean that in all intended gratitude. No one else would open a bank for me after my bankruptcy and lay-off; but key did. In fact they opened a normal checking account and a savings account for me after literally every other major bank denied me. They even called me a couple days later to reassure my fears of it being closed after i opened it and welcomed be to their bank. They're so amazing i literally don't mind having to drive 2 hours to the nearest branch every now and then to make a quick deposit. Every time i go in the tellers are super, the service is fast and i couldn't be happier. Yes, this bank charges fees. But it's a bank; a business. Life isn't free, we shouldn't expect banking to be either, especially in this economy. I only pay $12 a month to have any overage charges i may incur (up to 3, but never had more than one) refunded and i even got $100 just for being a good customer! Come on; this place is awesome. Be smart when you read the rest of the reviews and recognize true consumer error, and angry customers who have truly made a mistake on their own part. I haven't had a problem one with key and i've been with them for a full year now. I had bank of america previously and they literally shut down my accounts about a week after they received notification that i was filing bankruptcy on the credit card i had with them. Nothing else; not the home loan, student loans, etc. Just the credit card and they closed every checking, and savings account my husband and i had. But they sure kept the home loan and student loans just fine. That's a bad bank. Not key.
Opened an account 3 weeks ago, they were supposed to order my checks, never happened. Called 800 # to get help with bill payer, some other country, hardly any english, tried this twice. Supposed to reserve me a safe deposit box and call me in 3 days, never happened. So i go in to cancel the account, and the old guy behind the counter says he is going to charge me an early cancellation fee, ya right, i left $1 there, now the bastards can send me a monthly statement, glad it will cost them. Bite me key bank