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B+
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KeyBank Customer Review

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kae1366's Profile Image

5 out of 5 marks

Reviewed by kae1366

Jul 21st 2012

Can't understand the bad reviews; I love Key!

I absolutely owe Key bank everything. And I mean that in all intended gratitude. No one else would open a bank for me after my bankruptcy and lay-off; but Key did. In fact they opened a normal checking account and a savings account for me after literally every other major bank denied me. They even called me a couple days later to reassure my fears of it being closed after I opened it and welcomed be to their bank. They're so amazing I literally don't mind having to drive 2 hours to the nearest branch every now and then to make a quick deposit. Every time I go in the tellers are super, the service is fast and I couldn't be happier. Yes, this bank charges fees. But it's a bank; a business. Life isn't free, we shouldn't expect banking to be either, especially in this economy. I only pay $12 a month to have any overage charges I may incur (up to 3, but never had more than one) refunded and I even got $100 just for being a good customer! Come on; this place is awesome. Be smart when you read the rest of the reviews and recognize true consumer error, and angry customers who have truly made a mistake on their own part. I haven't had a problem one with Key and I've been with them for a full year now. I had Bank of America previously and they literally shut down my accounts about a week after they received notification that I was filing bankruptcy on the credit card I had with them. Nothing else; not the home loan, student loans, etc. just the credit card and they closed every checking, and savings account my husband and I had. But they sure kept the home loan and student loans just fine. THAT'S a bad bank. Not Key.

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Other KeyBank Reviews

JACKTATER1658's Profile Image

Reviewed by JACKTATER1658

Jul 30th 2014

1 out of 5 marks

Theives

Run away. Do not use key bank. They will steal from you using overdraft and other made up fees. They will lie to you and preform their jobs like they don't know it. The customer service people are rude, inconsiderate and will threaten you with legal action once they play all their cards. Please, take my advice and use another bank, any other bank.

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Martezluv's Profile Image

Reviewed by Martezluv

Jul 3rd 2014

1 out of 5 marks

The keys means unlocking the door to Hell

When I opened the account I was promised $200.00. The branch manager told me I would see it applied to my account within 30 days. When I didn't see it 30 days later, I called the branch and had to speak with another manager who got rude because I was asking questions! (I should have closed the account at that moment because that was a sign that I was lied to so that the branch manager could make her money!).

I called the 800 number and the rep at the 800 number tells me I will have my $200.00 in 60days. After 60 days still nothing! I called the 800 number again and this time I was told 90days. A week before they was to give me the money Key Bank would do all kinds of crazy stuff to my account: I woke up one morning and they had transferred money from my checking to my savings then charged me $15.00 for transferring my money back. I call the 800 number to figure out what was going on and Key Bank charged me $1.50 for calling customer service.

Now after 5 months of having the account open and meeting all the requirements still there was no $200.00 given! The branch manager who was nice when I set up the account didn't care anymore because she had made her money so she begin to tell me the truth. Nothing was told to me about all the hidden charges so because of this they denied giving me the $200.00! If you want to be lied to and scammed this is the bank for you! The people who working for this company must be trained to lie, know that this company is only out to get rich off of you even if it means messing up your credit and putting you more in debt. (The key on the red background means: unlocking the door to hell!). I wouldn't recommend this back to my worst enemy!

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