I absolutely owe Key bank everything. And I mean that in all intended gratitude. No one else would open a bank for me after my bankruptcy and lay-off; but Key did. In fact they opened a normal checking account and a savings account for me after literally every other major bank denied me. They even called me a couple days later to reassure my fears of it being closed after I opened it and welcomed be to their bank. They're so amazing I literally don't mind having to drive 2 hours to the nearest branch every now and then to make a quick deposit. Every time I go in the tellers are super, the service is fast and I couldn't be happier. Yes, this bank charges fees. But it's a bank; a business. Life isn't free, we shouldn't expect banking to be either, especially in this economy. I only pay $12 a month to have any overage charges I may incur (up to 3, but never had more than one) refunded and I even got $100 just for being a good customer! Come on; this place is awesome. Be smart when you read the rest of the reviews and recognize true consumer error, and angry customers who have truly made a mistake on their own part. I haven't had a problem one with Key and I've been with them for a full year now. I had Bank of America previously and they literally shut down my accounts about a week after they received notification that I was filing bankruptcy on the credit card I had with them. Nothing else; not the home loan, student loans, etc. just the credit card and they closed every checking, and savings account my husband and I had. But they sure kept the home loan and student loans just fine. THAT'S a bad bank. Not Key.
The overall spend the bank is all new look outside please upgrade
So sick and tired of Key Bank. I understand there are charges for certain things but when they don't explain that to you and you go through about 5 different accounts with one lie after another. Its so frustrating. Funny how they say $15 for every withdrawal and you look in the bank statement and its $30. Wow huge difference right? Not the only bad experience. I have had one other person warn me and I gave it a chance. Big mistake. I would avoid Key Bank unless you want to be charged for stupid charges and the employees there seem like they don't care and make excuses.