I absolutely owe Key bank everything. And I mean that in all intended gratitude. No one else would open a bank for me after my bankruptcy and lay-off; but Key did. In fact they opened a normal checking account and a savings account for me after literally every other major bank denied me. They even called me a couple days later to reassure my fears of it being closed after I opened it and welcomed be to their bank. They're so amazing I literally don't mind having to drive 2 hours to the nearest branch every now and then to make a quick deposit. Every time I go in the tellers are super, the service is fast and I couldn't be happier. Yes, this bank charges fees. But it's a bank; a business. Life isn't free, we shouldn't expect banking to be either, especially in this economy. I only pay $12 a month to have any overage charges I may incur (up to 3, but never had more than one) refunded and I even got $100 just for being a good customer! Come on; this place is awesome. Be smart when you read the rest of the reviews and recognize true consumer error, and angry customers who have truly made a mistake on their own part. I haven't had a problem one with Key and I've been with them for a full year now. I had Bank of America previously and they literally shut down my accounts about a week after they received notification that I was filing bankruptcy on the credit card I had with them. Nothing else; not the home loan, student loans, etc. just the credit card and they closed every checking, and savings account my husband and I had. But they sure kept the home loan and student loans just fine. THAT'S a bad bank. Not Key.
I opened a checking account online with $50 initial deposit from another bank. A week later, they closed my account without any notification. I called and Carol, who is in charge of my online account told me there was a problem with the initial deposit. She can't tell me if I had entered the wrong account information, so I have no idea if it was my fault, my bank's fault, or Key. She told me to just go ahead and open another account. I did and funded it with my credit card instead. A week later, they closed my account again without any notification. I called and was told that I had a negative relationship due to the earlier initial deposit problem so they closed my account. Why didn't they give me a chance to remedy the first problem before they close my account, or let me know about the negative relationship issue so I can remedy it before applying the second time? Very frustrating.
I opened an account and made an online deposit of $50 from a savings account. The transaction was not completed-perhaps because I typed in the wrong account number, or some other error. I have no idea why it did not go through as I have had a few hundred in the savings account for 15 years.
I received no notification that the $50 deposit did not go through .Within days of the $50 deposit I then had hundreds of dollars deposited directly from my paycheck. I stopped in at the branch to get an ATM card and order a debit card. Nothing was said about my account on that day.
Five days later my debit card arrived and when I attempted to activate it I was connected to customer service agent who told me that my account had been closed because the $50 initial deposit had been drawn on a non-existent account! I asked how I was to access the money deposited and was told that they would send me a check, but they were not sure when it would arrive. Additionally, until the cancellation of he direct deposit can be processed a good part of my paycheck will be sent to Key Bank.
Their customer service is lousy and they don't know what they are doing.
Do not open an account with Key Bank!!!!!
I am also filing a complaint with the Better Business Bureau and I encourage everyone else to do the same.