I absolutely owe Key bank everything. And I mean that in all intended gratitude. No one else would open a bank for me after my bankruptcy and lay-off; but Key did. In fact they opened a normal checking account and a savings account for me after literally every other major bank denied me. They even called me a couple days later to reassure my fears of it being closed after I opened it and welcomed be to their bank. They're so amazing I literally don't mind having to drive 2 hours to the nearest branch every now and then to make a quick deposit. Every time I go in the tellers are super, the service is fast and I couldn't be happier. Yes, this bank charges fees. But it's a bank; a business. Life isn't free, we shouldn't expect banking to be either, especially in this economy. I only pay $12 a month to have any overage charges I may incur (up to 3, but never had more than one) refunded and I even got $100 just for being a good customer! Come on; this place is awesome. Be smart when you read the rest of the reviews and recognize true consumer error, and angry customers who have truly made a mistake on their own part. I haven't had a problem one with Key and I've been with them for a full year now. I had Bank of America previously and they literally shut down my accounts about a week after they received notification that I was filing bankruptcy on the credit card I had with them. Nothing else; not the home loan, student loans, etc. just the credit card and they closed every checking, and savings account my husband and I had. But they sure kept the home loan and student loans just fine. THAT'S a bad bank. Not Key.
After I deposited $5000 check my troubles started. It's been held for past 10 days. First I was informed of possible "fraud" rather than " hold is a standard procedure for big checks". Nobody bothered to explain anything to me, but they did freeze all of my accounts, closed one with out my consent and blocked my card. At this point nobody can tell me why is my card blocked even though I have funds on my account aside from 5k that is coming out on Wednesday. Fraud department people are conveniently always unavailable. I have been left with no food and transportation over the Thanksgiving and I am completely denied access to MY money. This treatment is full on profiling of poor people who rarely have big deposits. I am the most bothered my the lack of understanding, complete abandonment an the fact that nobody is willing to tell me what is going on. Shame on you Key bank, even a poor person manages not to be poor anymore, I guess that is too suspicious for you. Shame on you!