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Overall rating score 46%
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KeyBank Customer Review

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GretchenS's Profile Image

1 out of 5 marks

Reviewed by GretchenS

Nov 14th 2012

Cold and subservient customer service. Fee-happy and unscrupulous.

I have been banking for 30 years and have never been treated so poorly or been charged so many fees. Ever. Any time you put money into your account, unless it is with a teller and all cash, you must wait at least one business day for it to clear! BUT -- checks and other debits clear on weekends and holidays. They process checks before deposits and can give no explanation for why you are charged overdrafts when clearly they had possession of your money. I am closing my account and never setting foot in a KeyBank again. Oh, and on top of the fees, all I get is lectures from managers on how to manage my personal finances. Insult to injury. Cold-hearted, money-grubbing corporation.

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Other KeyBank Reviews

Suntanner's Profile Image

Reviewed by Suntanner

Apr 17th 2014

1 out of 5 marks

Keystone bankers

I opened a checking account online with $50 initial deposit from another bank. A week later, they closed my account without any notification. I called and Carol, who is in charge of my online account told me there was a problem with the initial deposit. She can't tell me if I had entered the wrong account information, so I have no idea if it was my fault, my bank's fault, or Key. She told me to just go ahead and open another account. I did and funded it with my credit card instead. A week later, they closed my account again without any notification. I called and was told that I had a negative relationship due to the earlier initial deposit problem so they closed my account. Why didn't they give me a chance to remedy the first problem before they close my account, or let me know about the negative relationship issue so I can remedy it before applying the second time? Very frustrating.

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nightbirdx's Profile Image

Reviewed by nightbirdx

Apr 10th 2014

1 out of 5 marks

Key Bank gets my vote for the worst bank ever!!!!!

I opened an account and made an online deposit of $50 from a savings account. The transaction was not completed-perhaps because I typed in the wrong account number, or some other error. I have no idea why it did not go through as I have had a few hundred in the savings account for 15 years.

I received no notification that the $50 deposit did not go through .Within days of the $50 deposit I then had hundreds of dollars deposited directly from my paycheck. I stopped in at the branch to get an ATM card and order a debit card. Nothing was said about my account on that day.

Five days later my debit card arrived and when I attempted to activate it I was connected to customer service agent who told me that my account had been closed because the $50 initial deposit had been drawn on a non-existent account! I asked how I was to access the money deposited and was told that they would send me a check, but they were not sure when it would arrive. Additionally, until the cancellation of he direct deposit can be processed a good part of my paycheck will be sent to Key Bank.

Their customer service is lousy and they don't know what they are doing.

Do not open an account with Key Bank!!!!!

I am also filing a complaint with the Better Business Bureau and I encourage everyone else to do the same.

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