I have been banking for 30 years and have never been treated so poorly or been charged so many fees. Ever. Any time you put money into your account, unless it is with a teller and all cash, you must wait at least one business day for it to clear! BUT -- checks and other debits clear on weekends and holidays. They process checks before deposits and can give no explanation for why you are charged overdrafts when clearly they had possession of your money. I am closing my account and never setting foot in a KeyBank again. Oh, and on top of the fees, all I get is lectures from managers on how to manage my personal finances. Insult to injury. Cold-hearted, money-grubbing corporation.
We applied for a loan that they have numerous times told us we were approved for arbitrary amounts (higher than what we asked for) but everyday there is a reason to not close. Â When they finally called and scheduled the close, they did not send the papers to the branch to actually close the loan. Â Apparently the documents they they required which were filled out by another bank were never seen before by the other bank and had an error which they told us about the prior week. Â Instead of fixing it then, they waited until after 2 people took off work for a close that they called and scheduled to say, oh were not ready. Thanks for being such incompetent ********!
After I deposited $5000 check my troubles started. It's been held for past 10 days. First I was informed of possible "fraud" rather than " hold is a standard procedure for big checks". Nobody bothered to explain anything to me, but they did freeze all of my accounts, closed one with out my consent and blocked my card. At this point nobody can tell me why is my card blocked even though I have funds on my account aside from 5k that is coming out on Wednesday. Fraud department people are conveniently always unavailable. I have been left with no food and transportation over the Thanksgiving and I am completely denied access to MY money. This treatment is full on profiling of poor people who rarely have big deposits. I am the most bothered my the lack of understanding, complete abandonment an the fact that nobody is willing to tell me what is going on. Shame on you Key bank, even a poor person manages not to be poor anymore, I guess that is too suspicious for you. Shame on you!