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C+
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KeyBank Report Card

Overall rating score 46%
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BobbyJohn's Profile Image

2 out of 5 marks

Reviewed by BobbyJohn

Feb 23rd 2013

Fee to pay mortgage online

Now they charge me to pay my mortgage online. Would have never gone to this bank they nickel and dime you to death

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Other KeyBank Reviews

nightbirdx's Profile Image

Reviewed by nightbirdx

Apr 10th 2014

1 out of 5 marks

Key Bank gets my vote for the worst bank ever!!!!!

I opened an account and made an online deposit of $50 from a savings account. The transaction was not completed-perhaps because I typed in the wrong account number, or some other error. I have no idea why it did not go through as I have had a few hundred in the savings account for 15 years.

I received no notification that the $50 deposit did not go through .Within days of the $50 deposit I then had hundreds of dollars deposited directly from my paycheck. I stopped in at the branch to get an ATM card and order a debit card. Nothing was said about my account on that day.

Five days later my debit card arrived and when I attempted to activate it I was connected to customer service agent who told me that my account had been closed because the $50 initial deposit had been drawn on a non-existent account! I asked how I was to access the money deposited and was told that they would send me a check, but they were not sure when it would arrive. Additionally, until the cancellation of he direct deposit can be processed a good part of my paycheck will be sent to Key Bank.

Their customer service is lousy and they don't know what they are doing.

Do not open an account with Key Bank!!!!!

I am also filing a complaint with the Better Business Bureau and I encourage everyone else to do the same.

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Linksvu's Profile Image

Reviewed by Linksvu

Apr 10th 2014

1 out of 5 marks

A bank with much needed improvement in the customer service and service offerings departments

I was a long-term (over 10 years) customer of KeyBank, and even defended them on a few occasions with family members, but finally reached the point where their weak, and weakening, quality of customer service was not worth keeping all of our business with them. Here are the main reasons:

I do not have much experience with other mid- to large banks but Key impresses me as very greedy and stingy: overdraft "rules" heavily skewed in their favor; fees or penalties for just about anything they could find; and their credit offerings were a fraction of other institutions.

Clear sub-par service: a very unfriendly and unhelpful corporate call center (most answers were go to a local branch); difference types of accounts managed completely separately (loans, credit cards, checking accounts, line of credits, etc) with no communication between departments; and turn-around times were downright terrible (one car loan took over 3 months to close!).

With all of the other banks and offerings out there, as a long-term customer I simply could not put up with such a low service bank, with below or just average offerings (online was acceptable, bank staff was usually acceptable) any longer.

I will never go back to such a lowly bank as KeyBank having experienced USAA now - a real bank that cares about their customers and offers services that lead the industry.

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