Just moved into the area after college and was looking for a new bank. What I didn't realize was how time consuming being a customer at Key Bank would be. When they tell you that you only have to have 5 transactions a month to stay away from service charges, or that to have a savings you need to take $20 from your checking to your savings, you think “Sure, I’ll be able to do that.” Let me tell you that is not as easy as it sounds, especially when you are young and trying to save what little money you have. Sure you can shuffle things about, but who really has time in their busy lives to play that game month after month? Also their fees for this and that are ridiculous. There’s a charge for having an ATM card, but NOT for a debit card, a fee for not keeping up with your accounts, a $12 fee for paper statements (which I needed when I first moved out here when I didn’t have internet access. And there’s even a $25 fee to close EACH account that you have with them. I’ve only been at Key for 6 months and I’ve already lost over $100 thanks to their endless games and fees. Not to mention that their customer service is unhelpful and they accused me of not being responsible with my money when I went to close my accounts. Stay away from these vampires if you value your money, it’s safer to keep your money in a coffee can buried in your back yard then to trust this bank with your livelihood.
After I deposited $5000 check my troubles started. It's been held for past 10 days. First I was informed of possible "fraud" rather than " hold is a standard procedure for big checks". Nobody bothered to explain anything to me, but they did freeze all of my accounts, closed one with out my consent and blocked my card. At this point nobody can tell me why is my card blocked even though I have funds on my account aside from 5k that is coming out on Wednesday. Fraud department people are conveniently always unavailable. I have been left with no food and transportation over the Thanksgiving and I am completely denied access to MY money. This treatment is full on profiling of poor people who rarely have big deposits. I am the most bothered my the lack of understanding, complete abandonment an the fact that nobody is willing to tell me what is going on. Shame on you Key bank, even a poor person manages not to be poor anymore, I guess that is too suspicious for you. Shame on you!