Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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KeyBank Customer Review

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Tabitha H's Profile Image

1 out of 5 marks

Reviewed by Tabitha H

Nov 16th 2011

Fees, fees and more fees

Just moved into the area after college and was looking for a new bank. What I didn't realize was how time consuming being a customer at Key Bank would be. When they tell you that you only have to have 5 transactions a month to stay away from service charges, or that to have a savings you need to take $20 from your checking to your savings, you think “Sure, I’ll be able to do that.” Let me tell you that is not as easy as it sounds, especially when you are young and trying to save what little money you have. Sure you can shuffle things about, but who really has time in their busy lives to play that game month after month? Also their fees for this and that are ridiculous. There’s a charge for having an ATM card, but NOT for a debit card, a fee for not keeping up with your accounts, a $12 fee for paper statements (which I needed when I first moved out here when I didn’t have internet access. And there’s even a $25 fee to close EACH account that you have with them. I’ve only been at Key for 6 months and I’ve already lost over $100 thanks to their endless games and fees. Not to mention that their customer service is unhelpful and they accused me of not being responsible with my money when I went to close my accounts. Stay away from these vampires if you value your money, it’s safer to keep your money in a coffee can buried in your back yard then to trust this bank with your livelihood.

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Other KeyBank Reviews

the172flyr's Profile Image

Reviewed by the172flyr

Feb 18th 2015

1 out of 5 marks

Sucks

Opened an account 3 weeks ago, they were supposed to order my checks, never happened. Called 800 # to get help with bill payer, some other country, hardly any english, tried this twice. Supposed to reserve me a safe deposit box and call me in 3 days, never happened. So i go in to cancel the account, and the old guy behind the counter says he is going to charge me an early cancellation fee, ya right, i left $1 there, now the bastards can send me a monthly statement, glad it will cost them. Bite me key bank

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unhappy1234's Profile Image

Reviewed by unhappy1234

Jan 15th 2015

1 out of 5 marks

Don't Use Key Bank

Key Bank is not for its customers, charge for everything, lots of promises that are not kept, there is no banking at key, terrible bank, the absolute worst bank

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