Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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KeyBank Customer Review

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Tabitha H's Profile Image

1 out of 5 marks

Reviewed by Tabitha H

Nov 16th 2011

Fees, fees and more fees

Just moved into the area after college and was looking for a new bank. What I didn't realize was how time consuming being a customer at Key Bank would be. When they tell you that you only have to have 5 transactions a month to stay away from service charges, or that to have a savings you need to take $20 from your checking to your savings, you think “Sure, I’ll be able to do that.” Let me tell you that is not as easy as it sounds, especially when you are young and trying to save what little money you have. Sure you can shuffle things about, but who really has time in their busy lives to play that game month after month? Also their fees for this and that are ridiculous. There’s a charge for having an ATM card, but NOT for a debit card, a fee for not keeping up with your accounts, a $12 fee for paper statements (which I needed when I first moved out here when I didn’t have internet access. And there’s even a $25 fee to close EACH account that you have with them. I’ve only been at Key for 6 months and I’ve already lost over $100 thanks to their endless games and fees. Not to mention that their customer service is unhelpful and they accused me of not being responsible with my money when I went to close my accounts. Stay away from these vampires if you value your money, it’s safer to keep your money in a coffee can buried in your back yard then to trust this bank with your livelihood.

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Other KeyBank Reviews

Kimmyg's Profile Image

Reviewed by Kimmyg

Mar 23rd 2015

1 out of 5 marks

Is it me???

Key Bank is the worst. I made Deposit with a check. The check was from a local bank a block away. I needed to cover an auto withdrawal happening the following day. I asked "should I go to the other bank, cash the check and deposit cash here?" Key employee said "no" the hold on the funds will be lifted before the auto withdrawal goes through. Fine. Did my due diligence knowing how shady Key is. Didn't matter. $38 stolen in overdraft fee.. How does MY MONEY TAKE DAYS TO BECOME AVAILABLE TO ME, WHEN THE MONEY I SPEND GOES THROUGH IN A BLINK? One word (two words)....as$ hole$

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schumga's Profile Image

Reviewed by schumga

Mar 5th 2015

1 out of 5 marks

Ashamed to admit that I worked for Key Bank

I just closed my checking account that I opened in 1976 when I became an employee of The Cleveland Trust Company (a distant ancestor of the current Key Bank). I won't go into details, but Key Bank's attitude, consistent failure to even appear to want me as a customer have driven me to move 2 business accounts and my personal accounts to another bank.

They simply don't care.

They didn't even ask me WHY I was closing an account that I have used for 39 years.

Today I received notice that I had overdrawn my closed account because they are still charging me fees for a CLOSED account.

There are banks that do want your business. US Bank is one that I can recommend.

It's your money, take it somewhere else.

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