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KeyBank Report Card

Overall rating score 46%
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KeyBank Customer Review

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Tabitha H's Profile Image

1 out of 5 marks

Reviewed by Tabitha H

Nov 16th 2011

Fees, fees and more fees

Just moved into the area after college and was looking for a new bank. What I didn't realize was how time consuming being a customer at Key Bank would be. When they tell you that you only have to have 5 transactions a month to stay away from service charges, or that to have a savings you need to take $20 from your checking to your savings, you think “Sure, I’ll be able to do that.” Let me tell you that is not as easy as it sounds, especially when you are young and trying to save what little money you have. Sure you can shuffle things about, but who really has time in their busy lives to play that game month after month? Also their fees for this and that are ridiculous. There’s a charge for having an ATM card, but NOT for a debit card, a fee for not keeping up with your accounts, a $12 fee for paper statements (which I needed when I first moved out here when I didn’t have internet access. And there’s even a $25 fee to close EACH account that you have with them. I’ve only been at Key for 6 months and I’ve already lost over $100 thanks to their endless games and fees. Not to mention that their customer service is unhelpful and they accused me of not being responsible with my money when I went to close my accounts. Stay away from these vampires if you value your money, it’s safer to keep your money in a coffee can buried in your back yard then to trust this bank with your livelihood.

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Other KeyBank Reviews

nightbirdx's Profile Image

Reviewed by nightbirdx

Apr 10th 2014

1 out of 5 marks

Key Bank gets my vote for the worst bank ever!!!!!

I opened an account and made an online deposit of $50 from a savings account. The transaction was not completed-perhaps because I typed in the wrong account number, or some other error. I have no idea why it did not go through as I have had a few hundred in the savings account for 15 years.

I received no notification that the $50 deposit did not go through .Within days of the $50 deposit I then had hundreds of dollars deposited directly from my paycheck. I stopped in at the branch to get an ATM card and order a debit card. Nothing was said about my account on that day.

Five days later my debit card arrived and when I attempted to activate it I was connected to customer service agent who told me that my account had been closed because the $50 initial deposit had been drawn on a non-existent account! I asked how I was to access the money deposited and was told that they would send me a check, but they were not sure when it would arrive. Additionally, until the cancellation of he direct deposit can be processed a good part of my paycheck will be sent to Key Bank.

Their customer service is lousy and they don't know what they are doing.

Do not open an account with Key Bank!!!!!

I am also filing a complaint with the Better Business Bureau and I encourage everyone else to do the same.

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Linksvu's Profile Image

Reviewed by Linksvu

Apr 10th 2014

1 out of 5 marks

A bank with much needed improvement in the customer service and service offerings departments

I was a long-term (over 10 years) customer of KeyBank, and even defended them on a few occasions with family members, but finally reached the point where their weak, and weakening, quality of customer service was not worth keeping all of our business with them. Here are the main reasons:

I do not have much experience with other mid- to large banks but Key impresses me as very greedy and stingy: overdraft "rules" heavily skewed in their favor; fees or penalties for just about anything they could find; and their credit offerings were a fraction of other institutions.

Clear sub-par service: a very unfriendly and unhelpful corporate call center (most answers were go to a local branch); difference types of accounts managed completely separately (loans, credit cards, checking accounts, line of credits, etc) with no communication between departments; and turn-around times were downright terrible (one car loan took over 3 months to close!).

With all of the other banks and offerings out there, as a long-term customer I simply could not put up with such a low service bank, with below or just average offerings (online was acceptable, bank staff was usually acceptable) any longer.

I will never go back to such a lowly bank as KeyBank having experienced USAA now - a real bank that cares about their customers and offers services that lead the industry.

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