Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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KeyBank Customer Review

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Tabitha H's Profile Image

1 out of 5 marks

Reviewed by Tabitha H

Nov 16th 2011

Fees, fees and more fees

Just moved into the area after college and was looking for a new bank. What I didn't realize was how time consuming being a customer at Key Bank would be. When they tell you that you only have to have 5 transactions a month to stay away from service charges, or that to have a savings you need to take $20 from your checking to your savings, you think “Sure, I’ll be able to do that.” Let me tell you that is not as easy as it sounds, especially when you are young and trying to save what little money you have. Sure you can shuffle things about, but who really has time in their busy lives to play that game month after month? Also their fees for this and that are ridiculous. There’s a charge for having an ATM card, but NOT for a debit card, a fee for not keeping up with your accounts, a $12 fee for paper statements (which I needed when I first moved out here when I didn’t have internet access. And there’s even a $25 fee to close EACH account that you have with them. I’ve only been at Key for 6 months and I’ve already lost over $100 thanks to their endless games and fees. Not to mention that their customer service is unhelpful and they accused me of not being responsible with my money when I went to close my accounts. Stay away from these vampires if you value your money, it’s safer to keep your money in a coffee can buried in your back yard then to trust this bank with your livelihood.

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Other KeyBank Reviews

jbmsons's Profile Image

Reviewed by jbmsons

Apr 27th 2015

1 out of 5 marks

Key Bank unprofessional at best

Key Banks' loan officer and mortgage manager advised my husband and I that we were a sure loan since we had excellent credit scores and were borrowing 33 percent of our home's value. After 2 months and multiple hoops and multiple reasons given we were denied because of excess acreage and other vague reasons although none of them have been the same. DO NOT get a home mortgage loan with these people. They will take you money and find a reason to deny you.

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craigslistrrO's Profile Image

Reviewed by craigslistrrO

Apr 21st 2015

1 out of 5 marks

Worst bank in the area

Thinking of banking at FEEbank?.. think again.

Here is a list of fees, tricks and otherwise underhanded tactics to keep in mind.

true, Interest rates are cheap, But don't let that fool you, what they forgo in interest, they MORE than make up for in fees. YOU WILL BE SOAKED AND SMOTHERED IN FEES AND SLOW DEPOSIT POSTINGS, To escape the cycle, you Must pay off what you owe and close, close, close that account!

CHARGE-, to mobile bank.

CHARGE- for your paper bank statement.

CHARGE - if you make less than 5 transactions in a month.

OVERDRAFT PROTECTION ON YOUR CHECKING ACCOUNT?

forget it, you must apply for a line of credit, then attach it to your checking account, you now have a loan on your credit report. But make sure it actually gets attached to your checking account.

Do you STILL want a Line of credit?.. here's the rules.

CHARGE- to send you your monthly bill

CHARGE- per transaction to actually use it

YOU CAN'T MAKE PAYMENTS THRU THE ATM.

So, you are still ok with all these and still want to bank with them..

ONLINE- bank statement:

Very difficult to read,

Loan due dates are very small and in italics. The very thing that most consumers want to be able to find easily.

Over the phone Customer service:

UNINTELLIGIBLE ENGLISH

probably out of India judging by the accent, I never had my problems resolved over the phone as I can't understand the CSR, In frustration, I just hang up.

Banking in person at local branches:

WAY to FEW tellers.

Local CSR seriously lack experience, they don't know how to resolve simple problems such as tellers depositing money in the wrong account. Tellers are preoccupied with other tasks, even when I am the only one standing in line, I wait in line.

Today I pay off my credit line, and close my account. I am soo done with keybank.. Too many fees, lousy customer service, and uninformed,inept tellers, who don't bother posting deposits in a timely manner.

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