I never over drafted my account until this one time about a week ago and they would not waive the fee then charged me a second fee. I called in about the problem they then charged me a fee to use the customer service (yes i get charged to call in about my own account) i then realized i had a fee on my savings so i called in to ask about it because i should not be getting fees if i have a transfer set up from my checking to savings every week they then charged me another fee for calling in and would not waive the fee!! The managers do not help you they are rude when you question them. Cannot wait to get away from this bank! Hidden fees every where!!
After I deposited $5000 check my troubles started. It's been held for past 10 days. First I was informed of possible "fraud" rather than " hold is a standard procedure for big checks". Nobody bothered to explain anything to me, but they did freeze all of my accounts, closed one with out my consent and blocked my card. At this point nobody can tell me why is my card blocked even though I have funds on my account aside from 5k that is coming out on Wednesday. Fraud department people are conveniently always unavailable. I have been left with no food and transportation over the Thanksgiving and I am completely denied access to MY money. This treatment is full on profiling of poor people who rarely have big deposits. I am the most bothered my the lack of understanding, complete abandonment an the fact that nobody is willing to tell me what is going on. Shame on you Key bank, even a poor person manages not to be poor anymore, I guess that is too suspicious for you. Shame on you!