I never over drafted my account until this one time about a week ago and they would not waive the fee then charged me a second fee. I called in about the problem they then charged me a fee to use the customer service (yes i get charged to call in about my own account) i then realized i had a fee on my savings so i called in to ask about it because i should not be getting fees if i have a transfer set up from my checking to savings every week they then charged me another fee for calling in and would not waive the fee!! The managers do not help you they are rude when you question them. Cannot wait to get away from this bank! Hidden fees every where!!
I have 3 local accounts and have decided to close my Key Bank account and just have 2 accounts now; as both of those banks are excellent and I've been with each for many years. Without getting into details and wasting any more time with key bank; I'll just advice people against Key Bank and leave it at that.