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KeyBank Customer Review

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babygurl2090's Profile Image

1 out of 5 marks

Reviewed by babygurl2090

Jan 18th 2013

Horrible!! Fees For Everything! Rude People!

I never over drafted my account until this one time about a week ago and they would not waive the fee then charged me a second fee. I called in about the problem they then charged me a fee to use the customer service (yes i get charged to call in about my own account) i then realized i had a fee on my savings so i called in to ask about it because i should not be getting fees if i have a transfer set up from my checking to savings every week they then charged me another fee for calling in and would not waive the fee!! The managers do not help you they are rude when you question them. Cannot wait to get away from this bank! Hidden fees every where!!

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Other KeyBank Reviews

Martezluv's Profile Image

Reviewed by Martezluv

Jul 3rd 2014

1 out of 5 marks

The keys means unlocking the door to Hell

When I opened the account I was promised $200.00. The branch manager told me I would see it applied to my account within 30 days. When I didn't see it 30 days later, I called the branch and had to speak with another manager who got rude because I was asking questions! (I should have closed the account at that moment because that was a sign that I was lied to so that the branch manager could make her money!).

I called the 800 number and the rep at the 800 number tells me I will have my $200.00 in 60days. After 60 days still nothing! I called the 800 number again and this time I was told 90days. A week before they was to give me the money Key Bank would do all kinds of crazy stuff to my account: I woke up one morning and they had transferred money from my checking to my savings then charged me $15.00 for transferring my money back. I call the 800 number to figure out what was going on and Key Bank charged me $1.50 for calling customer service.

Now after 5 months of having the account open and meeting all the requirements still there was no $200.00 given! The branch manager who was nice when I set up the account didn't care anymore because she had made her money so she begin to tell me the truth. Nothing was told to me about all the hidden charges so because of this they denied giving me the $200.00! If you want to be lied to and scammed this is the bank for you! The people who working for this company must be trained to lie, know that this company is only out to get rich off of you even if it means messing up your credit and putting you more in debt. (The key on the red background means: unlocking the door to hell!). I wouldn't recommend this back to my worst enemy!

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johnabianchi's Profile Image

Reviewed by johnabianchi

Jul 8th 2014

2 out of 5 marks

An Absolute Con of a Bank

I should have listened. Before my wife and I opened up a Home Equity Line (and corresponding Checking Account), my brother warned me that this bank was not to be trusted.

Odd Quirk Re: Balances

So, you know how, when you receive your statement from your bank, it lists the transaction amount, and your balance? KeyBank won't show you your balance alongside the transaction. This, in itself, is reason enough not to use this bank.

What happened to my brother:

He had closed an account with KeyBank. A few weeks later, an automated deposit had subsequently been sent to his - now closed - account. KeyBank reopened his account without notifying him, then started charging him monthly $10 account fees, until the small deposit was eaten through. Then they started charging him $10 plus overdraft fees. It wasn't until he received notice on the overdraft fees that he had any idea that he even had an open account with them.

What has happened to us:

In the past several months, KeyBank has done everything they can to extract overdraft fees from us, with no improper action on our part.

We have had a recurring deposit from another bank (BECU) into KeyBank to cover the payments to the HELOC. There has never been a problem with the BECU account transfers, and BECU is a highly respected credit union. Recently, they started "holding" our transfers to BECU. They had never done this before, and had no reason to suspect that there were any problems with the account, but in holding the balances, our loan payments overdrafted the checking accounts (two payments per month, two overdraft fees). We've since had all of the fees rescinded, but I'm sure they were hoping that we wouldn't notice, so they'd be able to get us for more fees.

I have absolutely no faith that this bank has my interests in mind, and if it didn't cost thousands of dollars to apply for a loan elsewhere, we would be out of there in an instant.

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