I never over drafted my account until this one time about a week ago and they would not waive the fee then charged me a second fee. I called in about the problem they then charged me a fee to use the customer service (yes i get charged to call in about my own account) i then realized i had a fee on my savings so i called in to ask about it because i should not be getting fees if i have a transfer set up from my checking to savings every week they then charged me another fee for calling in and would not waive the fee!! The managers do not help you they are rude when you question them. Cannot wait to get away from this bank! Hidden fees every where!!
I opened a checking account online with $50 initial deposit from another bank. A week later, they closed my account without any notification. I called and Carol, who is in charge of my online account told me there was a problem with the initial deposit. She can't tell me if I had entered the wrong account information, so I have no idea if it was my fault, my bank's fault, or Key. She told me to just go ahead and open another account. I did and funded it with my credit card instead. A week later, they closed my account again without any notification. I called and was told that I had a negative relationship due to the earlier initial deposit problem so they closed my account. Why didn't they give me a chance to remedy the first problem before they close my account, or let me know about the negative relationship issue so I can remedy it before applying the second time? Very frustrating.
I opened an account and made an online deposit of $50 from a savings account. The transaction was not completed-perhaps because I typed in the wrong account number, or some other error. I have no idea why it did not go through as I have had a few hundred in the savings account for 15 years.
I received no notification that the $50 deposit did not go through .Within days of the $50 deposit I then had hundreds of dollars deposited directly from my paycheck. I stopped in at the branch to get an ATM card and order a debit card. Nothing was said about my account on that day.
Five days later my debit card arrived and when I attempted to activate it I was connected to customer service agent who told me that my account had been closed because the $50 initial deposit had been drawn on a non-existent account! I asked how I was to access the money deposited and was told that they would send me a check, but they were not sure when it would arrive. Additionally, until the cancellation of he direct deposit can be processed a good part of my paycheck will be sent to Key Bank.
Their customer service is lousy and they don't know what they are doing.
Do not open an account with Key Bank!!!!!
I am also filing a complaint with the Better Business Bureau and I encourage everyone else to do the same.