Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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1,093
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KeyBank Customer Review

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babygurl2090's Profile Image

1 out of 5 marks

Reviewed by babygurl2090

Jan 18th 2013

Horrible!! Fees For Everything! Rude People!

I never over drafted my account until this one time about a week ago and they would not waive the fee then charged me a second fee. I called in about the problem they then charged me a fee to use the customer service (yes i get charged to call in about my own account) i then realized i had a fee on my savings so i called in to ask about it because i should not be getting fees if i have a transfer set up from my checking to savings every week they then charged me another fee for calling in and would not waive the fee!! The managers do not help you they are rude when you question them. Cannot wait to get away from this bank! Hidden fees every where!!

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Other KeyBank Reviews

craigslistrrO's Profile Image

Reviewed by craigslistrrO

Apr 21st 2015

1 out of 5 marks

Worst bank in the area

Thinking of banking at FEEbank?.. think again.

Here is a list of fees, tricks and otherwise underhanded tactics to keep in mind.

true, Interest rates are cheap, But don't let that fool you, what they forgo in interest, they MORE than make up for in fees. YOU WILL BE SOAKED AND SMOTHERED IN FEES AND SLOW DEPOSIT POSTINGS, To escape the cycle, you Must pay off what you owe and close, close, close that account!

CHARGE-, to mobile bank.

CHARGE- for your paper bank statement.

CHARGE - if you make less than 5 transactions in a month.

OVERDRAFT PROTECTION ON YOUR CHECKING ACCOUNT?

forget it, you must apply for a line of credit, then attach it to your checking account, you now have a loan on your credit report. But make sure it actually gets attached to your checking account.

Do you STILL want a Line of credit?.. here's the rules.

CHARGE- to send you your monthly bill

CHARGE- per transaction to actually use it

YOU CAN'T MAKE PAYMENTS THRU THE ATM.

So, you are still ok with all these and still want to bank with them..

ONLINE- bank statement:

Very difficult to read,

Loan due dates are very small and in italics. The very thing that most consumers want to be able to find easily.

Over the phone Customer service:

UNINTELLIGIBLE ENGLISH

probably out of India judging by the accent, I never had my problems resolved over the phone as I can't understand the CSR, In frustration, I just hang up.

Banking in person at local branches:

WAY to FEW tellers.

Local CSR seriously lack experience, they don't know how to resolve simple problems such as tellers depositing money in the wrong account. Tellers are preoccupied with other tasks, even when I am the only one standing in line, I wait in line.

Today I pay off my credit line, and close my account. I am soo done with keybank.. Too many fees, lousy customer service, and uninformed,inept tellers, who don't bother posting deposits in a timely manner.

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IHateKey's Profile Image

Reviewed by IHateKey

Apr 12th 2015

1 out of 5 marks

Key Bank does not deliver on the e-payment promise date

Besides a lot of other issues with Key Bank predatory practices, I have recently found that the "promised delivery" date of e-bill payments are not being met. When the issue is raised with a branch on or after the promised date the check mysteriously shows up the next day. Of course, the account is debited the supposed date of issue, not the day actually cashed. Key Bank response to my bringing this problem to their attention?? - "well, it must be a postal service problem". It does not take 7 days for the postal service to deliver a letter.

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