MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I never over drafted my account until this one time about a week ago and they would not waive the fee then charged me a second fee. I called in about the problem they then charged me a fee to use the customer service (yes i get charged to call in about my own account) i then realized i had a fee on my savings so i called in to ask about it because i should not be getting fees if i have a transfer set up from my checking to savings every week they then charged me another fee for calling in and would not waive the fee!! The managers do not help you they are rude when you question them. Cannot wait to get away from this bank! Hidden fees every where!!
Key Bank is the worst. I made Deposit with a check. The check was from a local bank a block away. I needed to cover an auto withdrawal happening the following day. I asked "should I go to the other bank, cash the check and deposit cash here?" Key employee said "no" the hold on the funds will be lifted before the auto withdrawal goes through. Fine. Did my due diligence knowing how shady Key is. Didn't matter. $38 stolen in overdraft fee.. How does MY MONEY TAKE DAYS TO BECOME AVAILABLE TO ME, WHEN THE MONEY I SPEND GOES THROUGH IN A BLINK? One word (two words)....as$ hole$
I just closed my checking account that I opened in 1976 when I became an employee of The Cleveland Trust Company (a distant ancestor of the current Key Bank). I won't go into details, but Key Bank's attitude, consistent failure to even appear to want me as a customer have driven me to move 2 business accounts and my personal accounts to another bank.
They simply don't care.
They didn't even ask me WHY I was closing an account that I have used for 39 years.
Today I received notice that I had overdrawn my closed account because they are still charging me fees for a CLOSED account.
There are banks that do want your business. US Bank is one that I can recommend.
It's your money, take it somewhere else.