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KeyBank Customer Review

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michaely3000's Profile Image

1 out of 5 marks

Reviewed by michaely3000

Jul 12th 2012

Key Bank Is A Bad Bank, Never Do Business Again With Them Again

They sold our name and information to advertising company, we got so many mail and telephone calls and email you can not believe. They will also trying to steal your money if you did not pay attention, they are not a banker, they are a robber, we just found our how much money they steal from us. Charging us without notify us. Also when we get a loan approve by them they did not told us there is a fee when we cancel the loan. I hate keybank......

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Other KeyBank Reviews

IHateKey's Profile Image

Reviewed by IHateKey

Apr 12th 2015

1 out of 5 marks

Key Bank does not deliver on the e-payment promise date

Besides a lot of other issues with Key Bank predatory practices, I have recently found that the "promised delivery" date of e-bill payments are not being met. When the issue is raised with a branch on or after the promised date the check mysteriously shows up the next day. Of course, the account is debited the supposed date of issue, not the day actually cashed. Key Bank response to my bringing this problem to their attention?? - "well, it must be a postal service problem". It does not take 7 days for the postal service to deliver a letter.

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nicolemcdougal's Profile Image

Reviewed by nicolemcdougal

Apr 12th 2015

1 out of 5 marks

Terrible Customer Service

I wish I could give zero stars. My husband has been a Key Bank customer for decades, and today was the last straw. We will be switching banks.

We were treated as an annoyance when we had questions about our accounts (because it seems there was an error with the timing of credits and debits). Not only did it seem like we were annoying the tellers and managers with our questions, we were told several times that we should have known certain things. Our questions were not answered, we were not helped, and we were asked to move out of line to help other customers. We were told we could wait 20 minutes to be helped or make an appointment for Monday.

They were rude, unhelpful, and uncaring. So yes, this was the last straw.

The other straws were little things that all added up to one sad fact: Key Bank is no longer the local, friendly, caring choice. They are a big bank that chooses to focus on their profits over their customers. We will be moving our business to a local credit union who still cares about their customers like they are people.

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