Hello, i have been with keybank for just about 5 years. I have never had a single issue because i watch over my account because its my responsibility. Every statement i receive i read it. I have been promptly notified ab every change in the company & if i ever had a question ab it, i called customer service! I see all people complain ab fees & such, but if you actually were responsible and kept track of your own account you would avoid the fees. Sorry, but i've had a checking and savings account with this bank for almost 10 years. Never once had a fee! You need to be responsible with your money! Keep a daily ledger, whether you write it in a book/spreadsheet or download the ledger app like i got. I input every purchase i make at the checkout and it deducts it for me, can't get any easier than that! In order to have a basic checking account you must make at least 5 transactions a month or at least have a total of $500 deposited in your account once a month. I was actually notified of this change on my february statement & the change went into effect in july. They gave me a 4 month notice! If you use your checking account less than 5 times a month why would you not have a savings account?! I pay 5 bills a month! So that right there qualifies me to have this account for free (i. E. Phone/cable/electric bill/car pymt/car ins). That's not even including food shopping, buying clothes, renting movies, or any luxury purchases such as dinner. Sorry, but i have had extra accounts opened at other banks like boa, chase, hsbc, citizen's bank and i would never bank with anyone other than key! Good service, free checking (interest rates aren't the best on savings and loan rates are a little steep). Whenever u deposit a check $100 will be available the rest will go on hold for 2 days unless you have the funds in your acct to cover it. You expect them to make your full check available right away in today's time? You expect the bank to assume the check will clear
Run away. Do not use key bank. They will steal from you using overdraft and other made up fees. They will lie to you and preform their jobs like they don't know it. The customer service people are rude, inconsiderate and will threaten you with legal action once they play all their cards. Please, take my advice and use another bank, any other bank.
When I opened the account I was promised $200.00. The branch manager told me I would see it applied to my account within 30 days. When I didn't see it 30 days later, I called the branch and had to speak with another manager who got rude because I was asking questions! (I should have closed the account at that moment because that was a sign that I was lied to so that the branch manager could make her money!).
I called the 800 number and the rep at the 800 number tells me I will have my $200.00 in 60days. After 60 days still nothing! I called the 800 number again and this time I was told 90days. A week before they was to give me the money Key Bank would do all kinds of crazy stuff to my account: I woke up one morning and they had transferred money from my checking to my savings then charged me $15.00 for transferring my money back. I call the 800 number to figure out what was going on and Key Bank charged me $1.50 for calling customer service.
Now after 5 months of having the account open and meeting all the requirements still there was no $200.00 given! The branch manager who was nice when I set up the account didn't care anymore because she had made her money so she begin to tell me the truth. Nothing was told to me about all the hidden charges so because of this they denied giving me the $200.00! If you want to be lied to and scammed this is the bank for you! The people who working for this company must be trained to lie, know that this company is only out to get rich off of you even if it means messing up your credit and putting you more in debt. (The key on the red background means: unlocking the door to hell!). I wouldn't recommend this back to my worst enemy!