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MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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KeyBank Customer Review

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knkrause09's Profile Image

5 out of 5 marks

Reviewed by knkrause09

Oct 28th 2011

Never Had A Problem, Read Your Statements Thats Why They Mail Them

Hello, i have been with keybank for just about 5 years. I have never had a single issue because i watch over my account because its my responsibility. Every statement i receive i read it. I have been promptly notified ab every change in the company & if i ever had a question ab it, i called customer service! I see all people complain ab fees & such, but if you actually were responsible and kept track of your own account you would avoid the fees. Sorry, but i've had a checking and savings account with this bank for almost 10 years. Never once had a fee! You need to be responsible with your money! Keep a daily ledger, whether you write it in a book/spreadsheet or download the ledger app like i got. I input every purchase i make at the checkout and it deducts it for me, can't get any easier than that! In order to have a basic checking account you must make at least 5 transactions a month or at least have a total of $500 deposited in your account once a month. I was actually notified of this change on my february statement & the change went into effect in july. They gave me a 4 month notice! If you use your checking account less than 5 times a month why would you not have a savings account?! I pay 5 bills a month! So that right there qualifies me to have this account for free (i. E. Phone/cable/electric bill/car pymt/car ins). That's not even including food shopping, buying clothes, renting movies, or any luxury purchases such as dinner. Sorry, but i have had extra accounts opened at other banks like boa, chase, hsbc, citizen's bank and i would never bank with anyone other than key! Good service, free checking (interest rates aren't the best on savings and loan rates are a little steep). Whenever u deposit a check $100 will be available the rest will go on hold for 2 days unless you have the funds in your acct to cover it. You expect them to make your full check available right away in today's time? You expect the bank to assume the check will clear

Is this review helpful? ▲ Yes 1 ▼ No 2

Other KeyBank Reviews

schumga's Profile Image

Reviewed by schumga

Mar 5th 2015

1 out of 5 marks

Ashamed to admit that I worked for Key Bank

I just closed my checking account that I opened in 1976 when I became an employee of The Cleveland Trust Company (a distant ancestor of the current Key Bank). I won't go into details, but Key Bank's attitude, consistent failure to even appear to want me as a customer have driven me to move 2 business accounts and my personal accounts to another bank.

They simply don't care.

They didn't even ask me WHY I was closing an account that I have used for 39 years.

Today I received notice that I had overdrawn my closed account because they are still charging me fees for a CLOSED account.

There are banks that do want your business. US Bank is one that I can recommend.

It's your money, take it somewhere else.

Is this review helpful? ▲ Yes 1 ▼ No 0

BobbyJohn's Profile Image

Reviewed by BobbyJohn

Feb 23rd 2013

2 out of 5 marks

Fee To Pay Mortgage Online

Now they charge me to pay my mortgage online. Would have never gone to this bank they nickel and dime you to death

Is this review helpful? ▲ Yes 2 ▼ No 0

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