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Overall rating score 46%
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knkrause09's Profile Image

5 out of 5 marks

Reviewed by knkrause09

Oct 28th 2011

Never Had A Problem, Read Your Statements Thats Why They Mail Them

Hello, i have been with keybank for just about 5 years. I have never had a single issue because i watch over my account because its my responsibility. Every statement i receive i read it. I have been promptly notified ab every change in the company & if i ever had a question ab it, i called customer service! I see all people complain ab fees & such, but if you actually were responsible and kept track of your own account you would avoid the fees. Sorry, but i've had a checking and savings account with this bank for almost 10 years. Never once had a fee! You need to be responsible with your money! Keep a daily ledger, whether you write it in a book/spreadsheet or download the ledger app like i got. I input every purchase i make at the checkout and it deducts it for me, can't get any easier than that! In order to have a basic checking account you must make at least 5 transactions a month or at least have a total of $500 deposited in your account once a month. I was actually notified of this change on my february statement & the change went into effect in july. They gave me a 4 month notice! If you use your checking account less than 5 times a month why would you not have a savings account?! I pay 5 bills a month! So that right there qualifies me to have this account for free (i. E. Phone/cable/electric bill/car pymt/car ins). That's not even including food shopping, buying clothes, renting movies, or any luxury purchases such as dinner. Sorry, but i have had extra accounts opened at other banks like boa, chase, hsbc, citizen's bank and i would never bank with anyone other than key! Good service, free checking (interest rates aren't the best on savings and loan rates are a little steep). Whenever u deposit a check $100 will be available the rest will go on hold for 2 days unless you have the funds in your acct to cover it. You expect them to make your full check available right away in today's time? You expect the bank to assume the check will clear

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Other KeyBank Reviews

doctorgary's Profile Image

Reviewed by doctorgary

Apr 24th 2014

1 out of 5 marks

10+ Year Commercial and Residential Customer - Very Bad Bank, Avoid At All Costs

I have experience over 10+ years with virtually every aspect of Key Bank, including personal accounts, loans, business accounts, small business line of credit, and home loan line of credit, and they are consistently substandard in every department. Avoid this bank at all costs! We only used them because the larger business I was originally part of as one of 20 partners used them, so we virtually were forced to use them as well. When I formed my own business, I banked with another bank who was then bought out by them. Fortunately we were able to use yet another bank for half of our business activity, and the difference with Key was 100%. Key has the worst funds availability policy of any bank I have ever seen, is amazingly beaurocratic and slow, is unwilling to help with any issue, consistently makes horrible mistakes which it never acknowledges, and never gives any good advise. They have caused my businesses at least half a dozen major problems. It is amazing this bank has any customers based on my long term experience, but I think much of their business is because they acquired other banks. I am not surprised that every review on this site is very negative. Theses reviews jive with my extensive and repeated experience with Key Bank. Do yourself and your business a favor and do not bank with Key Bank.

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Suntanner's Profile Image

Reviewed by Suntanner

Apr 17th 2014

1 out of 5 marks

Keystone bankers

I opened a checking account online with $50 initial deposit from another bank. A week later, they closed my account without any notification. I called and Carol, who is in charge of my online account told me there was a problem with the initial deposit. She can't tell me if I had entered the wrong account information, so I have no idea if it was my fault, my bank's fault, or Key. She told me to just go ahead and open another account. I did and funded it with my credit card instead. A week later, they closed my account again without any notification. I called and was told that I had a negative relationship due to the earlier initial deposit problem so they closed my account. Why didn't they give me a chance to remedy the first problem before they close my account, or let me know about the negative relationship issue so I can remedy it before applying the second time? Very frustrating.

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