Hello, i have been with keybank for just about 5 years. I have never had a single issue because i watch over my account because its my responsibility. Every statement i receive i read it. I have been promptly notified ab every change in the company & if i ever had a question ab it, i called customer service! I see all people complain ab fees & such, but if you actually were responsible and kept track of your own account you would avoid the fees. Sorry, but i've had a checking and savings account with this bank for almost 10 years. Never once had a fee! You need to be responsible with your money! Keep a daily ledger, whether you write it in a book/spreadsheet or download the ledger app like i got. I input every purchase i make at the checkout and it deducts it for me, can't get any easier than that! In order to have a basic checking account you must make at least 5 transactions a month or at least have a total of $500 deposited in your account once a month. I was actually notified of this change on my february statement & the change went into effect in july. They gave me a 4 month notice! If you use your checking account less than 5 times a month why would you not have a savings account?! I pay 5 bills a month! So that right there qualifies me to have this account for free (i. E. Phone/cable/electric bill/car pymt/car ins). That's not even including food shopping, buying clothes, renting movies, or any luxury purchases such as dinner. Sorry, but i have had extra accounts opened at other banks like boa, chase, hsbc, citizen's bank and i would never bank with anyone other than key! Good service, free checking (interest rates aren't the best on savings and loan rates are a little steep). Whenever u deposit a check $100 will be available the rest will go on hold for 2 days unless you have the funds in your acct to cover it. You expect them to make your full check available right away in today's time? You expect the bank to assume the check will clear
I opened a checking account online with $50 initial deposit from another bank. A week later, they closed my account without any notification. I called and Carol, who is in charge of my online account told me there was a problem with the initial deposit. She can't tell me if I had entered the wrong account information, so I have no idea if it was my fault, my bank's fault, or Key. She told me to just go ahead and open another account. I did and funded it with my credit card instead. A week later, they closed my account again without any notification. I called and was told that I had a negative relationship due to the earlier initial deposit problem so they closed my account. Why didn't they give me a chance to remedy the first problem before they close my account, or let me know about the negative relationship issue so I can remedy it before applying the second time? Very frustrating.
I opened an account and made an online deposit of $50 from a savings account. The transaction was not completed-perhaps because I typed in the wrong account number, or some other error. I have no idea why it did not go through as I have had a few hundred in the savings account for 15 years.
I received no notification that the $50 deposit did not go through .Within days of the $50 deposit I then had hundreds of dollars deposited directly from my paycheck. I stopped in at the branch to get an ATM card and order a debit card. Nothing was said about my account on that day.
Five days later my debit card arrived and when I attempted to activate it I was connected to customer service agent who told me that my account had been closed because the $50 initial deposit had been drawn on a non-existent account! I asked how I was to access the money deposited and was told that they would send me a check, but they were not sure when it would arrive. Additionally, until the cancellation of he direct deposit can be processed a good part of my paycheck will be sent to Key Bank.
Their customer service is lousy and they don't know what they are doing.
Do not open an account with Key Bank!!!!!
I am also filing a complaint with the Better Business Bureau and I encourage everyone else to do the same.