Hello, i have been with keybank for just about 5 years. I have never had a single issue because i watch over my account because its my responsibility. Every statement i receive i read it. I have been promptly notified ab every change in the company & if i ever had a question ab it, i called customer service! I see all people complain ab fees & such, but if you actually were responsible and kept track of your own account you would avoid the fees. Sorry, but i've had a checking and savings account with this bank for almost 10 years. Never once had a fee! You need to be responsible with your money! Keep a daily ledger, whether you write it in a book/spreadsheet or download the ledger app like i got. I input every purchase i make at the checkout and it deducts it for me, can't get any easier than that! In order to have a basic checking account you must make at least 5 transactions a month or at least have a total of $500 deposited in your account once a month. I was actually notified of this change on my february statement & the change went into effect in july. They gave me a 4 month notice! If you use your checking account less than 5 times a month why would you not have a savings account?! I pay 5 bills a month! So that right there qualifies me to have this account for free (i. E. Phone/cable/electric bill/car pymt/car ins). That's not even including food shopping, buying clothes, renting movies, or any luxury purchases such as dinner. Sorry, but i have had extra accounts opened at other banks like boa, chase, hsbc, citizen's bank and i would never bank with anyone other than key! Good service, free checking (interest rates aren't the best on savings and loan rates are a little steep). Whenever u deposit a check $100 will be available the rest will go on hold for 2 days unless you have the funds in your acct to cover it. You expect them to make your full check available right away in today's time? You expect the bank to assume the check will clear
First, the agent wrote my name wrong when I opened the account, I stay there for many hours just to open account. Second, the agent told me wrong things about $200 promotion. Later, I didn't get $200. They just say sorry about that, and do nothing for that. Also, if i cancel that account, they still need to charge $25. The agents are unprofessional. The bank system are trash. And when you open, you must wait 6 months. And there's maintenance fee for each month. Terrible experience. So be very careful. The promotions most are trap.
We applied for a loan that they have numerous times told us we were approved for arbitrary amounts (higher than what we asked for) but everyday there is a reason to not close. Â When they finally called and scheduled the close, they did not send the papers to the branch to actually close the loan. Â Apparently the documents they they required which were filled out by another bank were never seen before by the other bank and had an error which they told us about the prior week. Â Instead of fixing it then, they waited until after 2 people took off work for a close that they called and scheduled to say, oh were not ready. Thanks for being such incompetent ********!