Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,093
Branch Locations

KeyBank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Rates
Citizens Bank
Add
Bank Reviews
Bank of the West
Add
Compare Banks

KeyBank Customer Review

Post a review
Over's Profile Image

1 out of 5 marks

Reviewed by Over

Jan 9th 2013

Student Loan Extension Frustrations

Trying to apply for an extension on my loan is consistently an awful experience. Key Bank does not care about your hardships, only their money. This is in surprising, stark contrast to federal loans through AES, who are very helpful and understanding.

First I am screened by a lower level representative who has canned responses. After speaking with the person for a while, they finally pass me on to someone who can actually help.

The problem I just experienced: I had an extension last year, which ran from January to March. I called for a second extension in November, and was informed that there needed to be a year in between the extensions, and that I could call back in January.

After multiple bouts of back and forth, and pleading my case (I just need a break from their payments so that I can recover from the costs of having a baby) I finally find out that I actually need to wait until March to reapply. Why did the 4 or 5 other people I spoke with along the way not mention this to me earlier, rather than wasting my time?

Now I'll be waiting until March, hoping that I can support my family and Key Bank at the same time.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other KeyBank Reviews

unhappy1234's Profile Image

Reviewed by unhappy1234

Jan 15th 2015

1 out of 5 marks

Don't Use Key Bank

Key Bank is not for its customers, charge for everything, lots of promises that are not kept, there is no banking at key, terrible bank, the absolute worst bank

Is this review helpful? ▲ Yes 1 ▼ No 0

dasey716's Profile Image

Reviewed by dasey716

Dec 16th 2014

1 out of 5 marks

bad customer service

Teller didn't even greet me, or tell me to have a great day, worst service ever will be closing my account when I can. Noone should ever be treated that way when they do there buisness with them. Will not be recommending this bank to anyone ever . However todd was great to his customer

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews