Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

1,065
Branch Locations

KeyBank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
Citizens Bank
Add
Bank News
Bank of the West
Add
Compare Banks

KeyBank Customer Review

Post a review
Over's Profile Image

1 out of 5 marks

Reviewed by Over

Jan 9th 2013

Student Loan Extension Frustrations

Trying to apply for an extension on my loan is consistently an awful experience. Key Bank does not care about your hardships, only their money. This is in surprising, stark contrast to federal loans through AES, who are very helpful and understanding.

First I am screened by a lower level representative who has canned responses. After speaking with the person for a while, they finally pass me on to someone who can actually help.

The problem I just experienced: I had an extension last year, which ran from January to March. I called for a second extension in November, and was informed that there needed to be a year in between the extensions, and that I could call back in January.

After multiple bouts of back and forth, and pleading my case (I just need a break from their payments so that I can recover from the costs of having a baby) I finally find out that I actually need to wait until March to reapply. Why did the 4 or 5 other people I spoke with along the way not mention this to me earlier, rather than wasting my time?

Now I'll be waiting until March, hoping that I can support my family and Key Bank at the same time.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other KeyBank Reviews

mocaby79gmailcom's Profile Image

Reviewed by mocaby79gmailcom

Sep 17th 2014

5 out of 5 marks

They Always Greet You When You Come Into The Branch By Your ...

The overall spend the bank is all new look outside please upgrade

Is this review helpful? ▲ Yes 1 ▼ No 0

MissGarcia's Profile Image

Reviewed by MissGarcia

Sep 10th 2014

1 out of 5 marks

Worst bank i have ever had!

So sick and tired of Key Bank. I understand there are charges for certain things but when they don't explain that to you and you go through about 5 different accounts with one lie after another. Its so frustrating. Funny how they say $15 for every withdrawal and you look in the bank statement and its $30. Wow huge difference right? Not the only bad experience. I have had one other person warn me and I gave it a chance. Big mistake. I would avoid Key Bank unless you want to be charged for stupid charges and the employees there seem like they don't care and make excuses.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews