Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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KeyBank Customer Review

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Over's Profile Image

1 out of 5 marks

Reviewed by Over

Jan 9th 2013

Student Loan Extension Frustrations

Trying to apply for an extension on my loan is consistently an awful experience. Key Bank does not care about your hardships, only their money. This is in surprising, stark contrast to federal loans through AES, who are very helpful and understanding.

First I am screened by a lower level representative who has canned responses. After speaking with the person for a while, they finally pass me on to someone who can actually help.

The problem I just experienced: I had an extension last year, which ran from January to March. I called for a second extension in November, and was informed that there needed to be a year in between the extensions, and that I could call back in January.

After multiple bouts of back and forth, and pleading my case (I just need a break from their payments so that I can recover from the costs of having a baby) I finally find out that I actually need to wait until March to reapply. Why did the 4 or 5 other people I spoke with along the way not mention this to me earlier, rather than wasting my time?

Now I'll be waiting until March, hoping that I can support my family and Key Bank at the same time.

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Other KeyBank Reviews

MardiGras's Profile Image

Reviewed by MardiGras

Mar 2nd 2015

1 out of 5 marks

Worst bank in Indianapolis

They steal and "hold" your money for no reason every chance they get. They keep putting my account in the negative because of their 24 hour "holds". If the money is put in the bank it is supposed to be a available immediately not held hostage. Money also goes missing from my account every few weeks and their customer support is rude and unhelpful. This bank just wants to steal your money!

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the172flyr's Profile Image

Reviewed by the172flyr

Feb 18th 2015

1 out of 5 marks

Sucks

Opened an account 3 weeks ago, they were supposed to order my checks, never happened. Called 800 # to get help with bill payer, some other country, hardly any english, tried this twice. Supposed to reserve me a safe deposit box and call me in 3 days, never happened. So i go in to cancel the account, and the old guy behind the counter says he is going to charge me an early cancellation fee, ya right, i left $1 there, now the bastards can send me a monthly statement, glad it will cost them. Bite me key bank

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