Overall Rating

C+
Grade

KeyBank Report Card

Overall rating score 46%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

1,065
Branch Locations

KeyBank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
Citizens Bank
Add
Bank Rates
Bank of the West
Add
Compare Banks

KeyBank Customer Review

Post a review
Over's Profile Image

1 out of 5 marks

Reviewed by Over

Jan 9th 2013

Student Loan Extension Frustrations

Trying to apply for an extension on my loan is consistently an awful experience. Key Bank does not care about your hardships, only their money. This is in surprising, stark contrast to federal loans through AES, who are very helpful and understanding.

First I am screened by a lower level representative who has canned responses. After speaking with the person for a while, they finally pass me on to someone who can actually help.

The problem I just experienced: I had an extension last year, which ran from January to March. I called for a second extension in November, and was informed that there needed to be a year in between the extensions, and that I could call back in January.

After multiple bouts of back and forth, and pleading my case (I just need a break from their payments so that I can recover from the costs of having a baby) I finally find out that I actually need to wait until March to reapply. Why did the 4 or 5 other people I spoke with along the way not mention this to me earlier, rather than wasting my time?

Now I'll be waiting until March, hoping that I can support my family and Key Bank at the same time.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other KeyBank Reviews

Suntanner's Profile Image

Reviewed by Suntanner

Apr 17th 2014

1 out of 5 marks

Keystone bankers

I opened a checking account online with $50 initial deposit from another bank. A week later, they closed my account without any notification. I called and Carol, who is in charge of my online account told me there was a problem with the initial deposit. She can't tell me if I had entered the wrong account information, so I have no idea if it was my fault, my bank's fault, or Key. She told me to just go ahead and open another account. I did and funded it with my credit card instead. A week later, they closed my account again without any notification. I called and was told that I had a negative relationship due to the earlier initial deposit problem so they closed my account. Why didn't they give me a chance to remedy the first problem before they close my account, or let me know about the negative relationship issue so I can remedy it before applying the second time? Very frustrating.

Is this review helpful? ▲ Yes 1 ▼ No 0

nightbirdx's Profile Image

Reviewed by nightbirdx

Apr 10th 2014

1 out of 5 marks

Key Bank gets my vote for the worst bank ever!!!!!

I opened an account and made an online deposit of $50 from a savings account. The transaction was not completed-perhaps because I typed in the wrong account number, or some other error. I have no idea why it did not go through as I have had a few hundred in the savings account for 15 years.

I received no notification that the $50 deposit did not go through .Within days of the $50 deposit I then had hundreds of dollars deposited directly from my paycheck. I stopped in at the branch to get an ATM card and order a debit card. Nothing was said about my account on that day.

Five days later my debit card arrived and when I attempted to activate it I was connected to customer service agent who told me that my account had been closed because the $50 initial deposit had been drawn on a non-existent account! I asked how I was to access the money deposited and was told that they would send me a check, but they were not sure when it would arrive. Additionally, until the cancellation of he direct deposit can be processed a good part of my paycheck will be sent to Key Bank.

Their customer service is lousy and they don't know what they are doing.

Do not open an account with Key Bank!!!!!

I am also filing a complaint with the Better Business Bureau and I encourage everyone else to do the same.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?