MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Trying to apply for an extension on my loan is consistently an awful experience. Key Bank does not care about your hardships, only their money. This is in surprising, stark contrast to federal loans through AES, who are very helpful and understanding.
First I am screened by a lower level representative who has canned responses. After speaking with the person for a while, they finally pass me on to someone who can actually help.
The problem I just experienced: I had an extension last year, which ran from January to March. I called for a second extension in November, and was informed that there needed to be a year in between the extensions, and that I could call back in January.
After multiple bouts of back and forth, and pleading my case (I just need a break from their payments so that I can recover from the costs of having a baby) I finally find out that I actually need to wait until March to reapply. Why did the 4 or 5 other people I spoke with along the way not mention this to me earlier, rather than wasting my time?
Now I'll be waiting until March, hoping that I can support my family and Key Bank at the same time.
Thinking of banking at FEEbank?.. think again.
Here is a list of fees, tricks and otherwise underhanded tactics to keep in mind.
true, Interest rates are cheap, But don't let that fool you, what they forgo in interest, they MORE than make up for in fees. YOU WILL BE SOAKED AND SMOTHERED IN FEES AND SLOW DEPOSIT POSTINGS, To escape the cycle, you Must pay off what you owe and close, close, close that account!
CHARGE-, to mobile bank.
CHARGE- for your paper bank statement.
CHARGE - if you make less than 5 transactions in a month.
OVERDRAFT PROTECTION ON YOUR CHECKING ACCOUNT?
forget it, you must apply for a line of credit, then attach it to your checking account, you now have a loan on your credit report. But make sure it actually gets attached to your checking account.
Do you STILL want a Line of credit?.. here's the rules.
CHARGE- to send you your monthly bill
CHARGE- per transaction to actually use it
YOU CAN'T MAKE PAYMENTS THRU THE ATM.
So, you are still ok with all these and still want to bank with them..
ONLINE- bank statement:
Very difficult to read,
Loan due dates are very small and in italics. The very thing that most consumers want to be able to find easily.
Over the phone Customer service:
probably out of India judging by the accent, I never had my problems resolved over the phone as I can't understand the CSR, In frustration, I just hang up.
Banking in person at local branches:
WAY to FEW tellers.
Local CSR seriously lack experience, they don't know how to resolve simple problems such as tellers depositing money in the wrong account. Tellers are preoccupied with other tasks, even when I am the only one standing in line, I wait in line.
Today I pay off my credit line, and close my account. I am soo done with keybank.. Too many fees, lousy customer service, and uninformed,inept tellers, who don't bother posting deposits in a timely manner.
Besides a lot of other issues with Key Bank predatory practices, I have recently found that the "promised delivery" date of e-bill payments are not being met. When the issue is raised with a branch on or after the promised date the check mysteriously shows up the next day. Of course, the account is debited the supposed date of issue, not the day actually cashed. Key Bank response to my bringing this problem to their attention?? - "well, it must be a postal service problem". It does not take 7 days for the postal service to deliver a letter.