Trying to apply for an extension on my loan is consistently an awful experience. Key Bank does not care about your hardships, only their money. This is in surprising, stark contrast to federal loans through AES, who are very helpful and understanding.
First I am screened by a lower level representative who has canned responses. After speaking with the person for a while, they finally pass me on to someone who can actually help.
The problem I just experienced: I had an extension last year, which ran from January to March. I called for a second extension in November, and was informed that there needed to be a year in between the extensions, and that I could call back in January.
After multiple bouts of back and forth, and pleading my case (I just need a break from their payments so that I can recover from the costs of having a baby) I finally find out that I actually need to wait until March to reapply. Why did the 4 or 5 other people I spoke with along the way not mention this to me earlier, rather than wasting my time?
Now I'll be waiting until March, hoping that I can support my family and Key Bank at the same time.
The overall spend the bank is all new look outside please upgrade
So sick and tired of Key Bank. I understand there are charges for certain things but when they don't explain that to you and you go through about 5 different accounts with one lie after another. Its so frustrating. Funny how they say $15 for every withdrawal and you look in the bank statement and its $30. Wow huge difference right? Not the only bad experience. I have had one other person warn me and I gave it a chance. Big mistake. I would avoid Key Bank unless you want to be charged for stupid charges and the employees there seem like they don't care and make excuses.