Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

1,065
Branch Locations

KeyBank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Citizens Bank
Add
Bank Rates
Bank of the West
Add
Compare Banks

KeyBank Customer Review

Post a review
Over's Profile Image

1 out of 5 marks

Reviewed by Over

Jan 9th 2013

Student Loan Extension Frustrations

Trying to apply for an extension on my loan is consistently an awful experience. Key Bank does not care about your hardships, only their money. This is in surprising, stark contrast to federal loans through AES, who are very helpful and understanding.

First I am screened by a lower level representative who has canned responses. After speaking with the person for a while, they finally pass me on to someone who can actually help.

The problem I just experienced: I had an extension last year, which ran from January to March. I called for a second extension in November, and was informed that there needed to be a year in between the extensions, and that I could call back in January.

After multiple bouts of back and forth, and pleading my case (I just need a break from their payments so that I can recover from the costs of having a baby) I finally find out that I actually need to wait until March to reapply. Why did the 4 or 5 other people I spoke with along the way not mention this to me earlier, rather than wasting my time?

Now I'll be waiting until March, hoping that I can support my family and Key Bank at the same time.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other KeyBank Reviews

Martezluv's Profile Image

Reviewed by Martezluv

Jul 3rd 2014

1 out of 5 marks

The keys means unlocking the door to Hell

When I opened the account I was promised $200.00. The branch manager told me I would see it applied to my account within 30 days. When I didn't see it 30 days later, I called the branch and had to speak with another manager who got rude because I was asking questions! (I should have closed the account at that moment because that was a sign that I was lied to so that the branch manager could make her money!).

I called the 800 number and the rep at the 800 number tells me I will have my $200.00 in 60days. After 60 days still nothing! I called the 800 number again and this time I was told 90days. A week before they was to give me the money Key Bank would do all kinds of crazy stuff to my account: I woke up one morning and they had transferred money from my checking to my savings then charged me $15.00 for transferring my money back. I call the 800 number to figure out what was going on and Key Bank charged me $1.50 for calling customer service.

Now after 5 months of having the account open and meeting all the requirements still there was no $200.00 given! The branch manager who was nice when I set up the account didn't care anymore because she had made her money so she begin to tell me the truth. Nothing was told to me about all the hidden charges so because of this they denied giving me the $200.00! If you want to be lied to and scammed this is the bank for you! The people who working for this company must be trained to lie, know that this company is only out to get rich off of you even if it means messing up your credit and putting you more in debt. (The key on the red background means: unlocking the door to hell!). I wouldn't recommend this back to my worst enemy!

Is this review helpful? ▲ Yes 1 ▼ No 0

johnabianchi's Profile Image

Reviewed by johnabianchi

Jul 8th 2014

2 out of 5 marks

An Absolute Con of a Bank

I should have listened. Before my wife and I opened up a Home Equity Line (and corresponding Checking Account), my brother warned me that this bank was not to be trusted.

Odd Quirk Re: Balances

So, you know how, when you receive your statement from your bank, it lists the transaction amount, and your balance? KeyBank won't show you your balance alongside the transaction. This, in itself, is reason enough not to use this bank.

What happened to my brother:

He had closed an account with KeyBank. A few weeks later, an automated deposit had subsequently been sent to his - now closed - account. KeyBank reopened his account without notifying him, then started charging him monthly $10 account fees, until the small deposit was eaten through. Then they started charging him $10 plus overdraft fees. It wasn't until he received notice on the overdraft fees that he had any idea that he even had an open account with them.

What has happened to us:

In the past several months, KeyBank has done everything they can to extract overdraft fees from us, with no improper action on our part.

We have had a recurring deposit from another bank (BECU) into KeyBank to cover the payments to the HELOC. There has never been a problem with the BECU account transfers, and BECU is a highly respected credit union. Recently, they started "holding" our transfers to BECU. They had never done this before, and had no reason to suspect that there were any problems with the account, but in holding the balances, our loan payments overdrafted the checking accounts (two payments per month, two overdraft fees). We've since had all of the fees rescinded, but I'm sure they were hoping that we wouldn't notice, so they'd be able to get us for more fees.

I have absolutely no faith that this bank has my interests in mind, and if it didn't cost thousands of dollars to apply for a loan elsewhere, we would be out of there in an instant.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews