I have had KeyBank for a while because it is right across the street from where I work and therefor convenient. I will be closing my account due to numerous problems and issues with this bank.
The fees for this bank are outrageous! Fees for everything! An overdraft fee is 39.00. And you better be careful because this bank takes all of your debits out for the day before any credits you put in. A little shady! And the best part is that if you look at your online account, that shows you the credits go in first and so what your looking at is not accurate at all.
Worst bank I have ever dealt with. Use another bank!
I have 3 local accounts and have decided to close my Key Bank account and just have 2 accounts now; as both of those banks are excellent and I've been with each for many years. Without getting into details and wasting any more time with key bank; I'll just advice people against Key Bank and leave it at that.