I have had KeyBank for a while because it is right across the street from where I work and therefor convenient. I will be closing my account due to numerous problems and issues with this bank.
The fees for this bank are outrageous! Fees for everything! An overdraft fee is 39.00. And you better be careful because this bank takes all of your debits out for the day before any credits you put in. A little shady! And the best part is that if you look at your online account, that shows you the credits go in first and so what your looking at is not accurate at all.
Worst bank I have ever dealt with. USE ANOTHER BANK!!
First, the agent wrote my name wrong when I opened the account, I stay there for many hours just to open account. Second, the agent told me wrong things about $200 promotion. Later, I didn't get $200. They just say sorry about that, and do nothing for that. Also, if i cancel that account, they still need to charge $25. The agents are unprofessional. The bank system are trash. And when you open, you must wait 6 months. And there's maintenance fee for each month. Terrible experience. So be very careful. The promotions most are trap.
We applied for a loan that they have numerous times told us we were approved for arbitrary amounts (higher than what we asked for) but everyday there is a reason to not close. Â When they finally called and scheduled the close, they did not send the papers to the branch to actually close the loan. Â Apparently the documents they they required which were filled out by another bank were never seen before by the other bank and had an error which they told us about the prior week. Â Instead of fixing it then, they waited until after 2 people took off work for a close that they called and scheduled to say, oh were not ready. Thanks for being such incompetent ********!