I've been paying this student loan for 3 years now and recently started getting behind on payments because I wasn't making as much money anymore. I called in to see what my options were and was told by a Representative to ask someone I know for the money and that there was nothing they could do. I was still making payments but I was behind on some. My loan was being serviced by AES and they misapplied a payment and my loan went into default. Then Key bank tells me I have to pay in full or set up a payment schedule. They asked for $300-400 more than I was currently paying then lowered it to $10 more than my current payment. They are aware that my loan was charged off in ERROR of AES . Key bank knows all that is required of them to send my loan back out of this status is to send a letter with the Key Bank logo and fax number over to AES. I sent this information to KEY bank in December and multiple times in the beginning of January. Each time I was assured the letter had been passed along only to then find out on each follow up call that nothing had been done. I'm not even asking for lowered payments or anything just something sent with their letterhead on it and a fax number and they keep giving me the run around. The worst part is, is that I've been paying these loans on time and when i started to get behind aka paying a lower amount but still paying they are treating me as if I've never submitted a payment. I work to pay my student loans that is where all of my income goes and they treat me like a criminal. They are very rude on the phone. I told them that I was recording the call just like they were recording me so that I would have proof that they keep lying and they said they would end the call because no one is allowed to record them and that yes there is a double standard. Is that legal? How is that fair. Meanwhile my loan is in default status and they know its in error. They need to be reported to the BBB.
I have 3 local accounts and have decided to close my Key Bank account and just have 2 accounts now; as both of those banks are excellent and I've been with each for many years. Without getting into details and wasting any more time with key bank; I'll just advice people against Key Bank and leave it at that.
The overall spend the bank is all new look outside please upgrade