Overall Rating

C+
Grade

KeyBank Report Card

Overall rating score 46%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

1,065
Branch Locations

KeyBank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
Citizens Bank
Add
Bank News
Bank of the West
Add
Compare Banks

KeyBank Customer Review

Post a review
neptunesheart's Profile Image

1 out of 5 marks

Reviewed by neptunesheart

Jan 31st 2013

They should be ashamed

I've been paying this student loan for 3 years now and recently started getting behind on payments because I wasn't making as much money anymore. I called in to see what my options were and was told by a Representative to ask someone I know for the money and that there was nothing they could do. I was still making payments but I was behind on some. My loan was being serviced by AES and they misapplied a payment and my loan went into default. Then Key bank tells me I have to pay in full or set up a payment schedule. They asked for $300-400 more than I was currently paying then lowered it to $10 more than my current payment. They are aware that my loan was charged off in ERROR of AES . Key bank knows all that is required of them to send my loan back out of this status is to send a letter with the Key Bank logo and fax number over to AES. I sent this information to KEY bank in December and multiple times in the beginning of January. Each time I was assured the letter had been passed along only to then find out on each follow up call that nothing had been done. I'm not even asking for lowered payments or anything just something sent with their letterhead on it and a fax number and they keep giving me the run around. The worst part is, is that I've been paying these loans on time and when i started to get behind aka paying a lower amount but still paying they are treating me as if I've never submitted a payment. I work to pay my student loans that is where all of my income goes and they treat me like a criminal. They are very rude on the phone. I told them that I was recording the call just like they were recording me so that I would have proof that they keep lying and they said they would end the call because no one is allowed to record them and that yes there is a double standard. Is that legal? How is that fair. Meanwhile my loan is in default status and they know its in error. They need to be reported to the BBB.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other KeyBank Reviews

Suntanner's Profile Image

Reviewed by Suntanner

Apr 17th 2014

1 out of 5 marks

Keystone bankers

I opened a checking account online with $50 initial deposit from another bank. A week later, they closed my account without any notification. I called and Carol, who is in charge of my online account told me there was a problem with the initial deposit. She can't tell me if I had entered the wrong account information, so I have no idea if it was my fault, my bank's fault, or Key. She told me to just go ahead and open another account. I did and funded it with my credit card instead. A week later, they closed my account again without any notification. I called and was told that I had a negative relationship due to the earlier initial deposit problem so they closed my account. Why didn't they give me a chance to remedy the first problem before they close my account, or let me know about the negative relationship issue so I can remedy it before applying the second time? Very frustrating.

Is this review helpful? ▲ Yes 1 ▼ No 0

nightbirdx's Profile Image

Reviewed by nightbirdx

Apr 10th 2014

1 out of 5 marks

Key Bank gets my vote for the worst bank ever!!!!!

I opened an account and made an online deposit of $50 from a savings account. The transaction was not completed-perhaps because I typed in the wrong account number, or some other error. I have no idea why it did not go through as I have had a few hundred in the savings account for 15 years.

I received no notification that the $50 deposit did not go through .Within days of the $50 deposit I then had hundreds of dollars deposited directly from my paycheck. I stopped in at the branch to get an ATM card and order a debit card. Nothing was said about my account on that day.

Five days later my debit card arrived and when I attempted to activate it I was connected to customer service agent who told me that my account had been closed because the $50 initial deposit had been drawn on a non-existent account! I asked how I was to access the money deposited and was told that they would send me a check, but they were not sure when it would arrive. Additionally, until the cancellation of he direct deposit can be processed a good part of my paycheck will be sent to Key Bank.

Their customer service is lousy and they don't know what they are doing.

Do not open an account with Key Bank!!!!!

I am also filing a complaint with the Better Business Bureau and I encourage everyone else to do the same.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?