Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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KeyBank Customer Review

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Kate's Profile Image

1 out of 5 marks

Reviewed by Kate

May 1st 2012

Worst Bank Ever, Takes Forever To Clear Checks, Does Not Have Up To Date Info, Completely False Records.

This has to be the worst bank. I really would like to start a lawsuit against them for their mistakes costing me money. They constantly change information and dates on transactions, take forever to clear checks, do not have up to date transaction info. I received two overdraft fees for their mistakes but they backpedaled and changed dates on my account to make it appear as though it was my fault.

My advice (and i wish i would've followed this myself) is to take daily screen shots and save as well as print these with the date of save and print somewhere clear so that if you encounter the same problem you have evidence to back yourself up. They do dirty business, and on second thought, you should just run in the opposite direction of any key bank you may have even the tiniest inclination to walk in to. Horrible service, they are rude and incompetent and i can't believe i put up with their crap for five years, but no more. Switched banks and got $100 for doing it. Screw you key.

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Other KeyBank Reviews

craigslistrrO's Profile Image

Reviewed by craigslistrrO

Apr 21st 2015

1 out of 5 marks

Worst bank in the area

Thinking of banking at FEEbank?.. think again.

Here is a list of fees, tricks and otherwise underhanded tactics to keep in mind.

true, Interest rates are cheap, But don't let that fool you, what they forgo in interest, they MORE than make up for in fees. YOU WILL BE SOAKED AND SMOTHERED IN FEES AND SLOW DEPOSIT POSTINGS, To escape the cycle, you Must pay off what you owe and close, close, close that account!

CHARGE-, to mobile bank.

CHARGE- for your paper bank statement.

CHARGE - if you make less than 5 transactions in a month.

OVERDRAFT PROTECTION ON YOUR CHECKING ACCOUNT?

forget it, you must apply for a line of credit, then attach it to your checking account, you now have a loan on your credit report. But make sure it actually gets attached to your checking account.

Do you STILL want a Line of credit?.. here's the rules.

CHARGE- to send you your monthly bill

CHARGE- per transaction to actually use it

YOU CAN'T MAKE PAYMENTS THRU THE ATM.

So, you are still ok with all these and still want to bank with them..

ONLINE- bank statement:

Very difficult to read,

Loan due dates are very small and in italics. The very thing that most consumers want to be able to find easily.

Over the phone Customer service:

UNINTELLIGIBLE ENGLISH

probably out of India judging by the accent, I never had my problems resolved over the phone as I can't understand the CSR, In frustration, I just hang up.

Banking in person at local branches:

WAY to FEW tellers.

Local CSR seriously lack experience, they don't know how to resolve simple problems such as tellers depositing money in the wrong account. Tellers are preoccupied with other tasks, even when I am the only one standing in line, I wait in line.

Today I pay off my credit line, and close my account. I am soo done with keybank.. Too many fees, lousy customer service, and uninformed,inept tellers, who don't bother posting deposits in a timely manner.

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IHateKey's Profile Image

Reviewed by IHateKey

Apr 12th 2015

1 out of 5 marks

Key Bank does not deliver on the e-payment promise date

Besides a lot of other issues with Key Bank predatory practices, I have recently found that the "promised delivery" date of e-bill payments are not being met. When the issue is raised with a branch on or after the promised date the check mysteriously shows up the next day. Of course, the account is debited the supposed date of issue, not the day actually cashed. Key Bank response to my bringing this problem to their attention?? - "well, it must be a postal service problem". It does not take 7 days for the postal service to deliver a letter.

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