This has to be the worst bank. I really would like to start a lawsuit against them for their mistakes costing me money. They constantly change information and dates on transactions, take forever to clear checks, do not have up to date transaction info. I received two overdraft fees for their mistakes but they backpedaled and changed dates on my account to make it appear as though it was my fault. My advice (and I wish I would've followed this myself) is to take daily screen shots and save as well as print these with the date of save and print somewhere clear so that if you encounter the same problem you have evidence to back yourself up. They do dirty business, and on second thought, you should just run in the opposite direction of any Key Bank you may have even the tiniest inclination to walk in to. Horrible service, they are rude and incompetent and I can't believe I put up with their crap for five years, but no more. Switched banks and got $100 for doing it. Screw you Key.
So sick and tired of Key Bank. I understand there are charges for certain things but when they don't explain that to you and you go through about 5 different accounts with one lie after another. Its so frustrating. Funny how they say $15 for every withdrawal and you look in the bank statement and its $30. Wow huge difference right? Not the only bad experience. I have had one other person warn me and I gave it a chance. Big mistake. I would avoid Key Bank unless you want to be charged for stupid charges and the employees there seem like they don't care and make excuses.
Run away. Do not use key bank. They will steal from you using overdraft and other made up fees. They will lie to you and preform their jobs like they don't know it. The customer service people are rude, inconsiderate and will threaten you with legal action once they play all their cards. Please, take my advice and use another bank, any other bank.