This has to be the worst bank. I really would like to start a lawsuit against them for their mistakes costing me money. They constantly change information and dates on transactions, take forever to clear checks, do not have up to date transaction info. I received two overdraft fees for their mistakes but they backpedaled and changed dates on my account to make it appear as though it was my fault. My advice (and I wish I would've followed this myself) is to take daily screen shots and save as well as print these with the date of save and print somewhere clear so that if you encounter the same problem you have evidence to back yourself up. They do dirty business, and on second thought, you should just run in the opposite direction of any Key Bank you may have even the tiniest inclination to walk in to. Horrible service, they are rude and incompetent and I can't believe I put up with their crap for five years, but no more. Switched banks and got $100 for doing it. Screw you Key.
We applied for a loan that they have numerous times told us we were approved for arbitrary amounts (higher than what we asked for) but everyday there is a reason to not close. Â When they finally called and scheduled the close, they did not send the papers to the branch to actually close the loan. Â Apparently the documents they they required which were filled out by another bank were never seen before by the other bank and had an error which they told us about the prior week. Â Instead of fixing it then, they waited until after 2 people took off work for a close that they called and scheduled to say, oh were not ready. Thanks for being such incompetent ********!
After I deposited $5000 check my troubles started. It's been held for past 10 days. First I was informed of possible "fraud" rather than " hold is a standard procedure for big checks". Nobody bothered to explain anything to me, but they did freeze all of my accounts, closed one with out my consent and blocked my card. At this point nobody can tell me why is my card blocked even though I have funds on my account aside from 5k that is coming out on Wednesday. Fraud department people are conveniently always unavailable. I have been left with no food and transportation over the Thanksgiving and I am completely denied access to MY money. This treatment is full on profiling of poor people who rarely have big deposits. I am the most bothered my the lack of understanding, complete abandonment an the fact that nobody is willing to tell me what is going on. Shame on you Key bank, even a poor person manages not to be poor anymore, I guess that is too suspicious for you. Shame on you!