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Unhappy4real's Profile Image

1 out of 5 marks

Reviewed by Unhappy4real

Nov 16th 2011

dissatisfied tragic

I've been in customer service for 15 years. I have never encountered such rudeness over the phone. I work with contractors on a regular and they are more pleasant to talk to. When it comes to proving a point they are rude and mean. Just for a simple mistake they made the rep got very defensive and did not apologize for her error and tone. I feel they need to teach their reps better customer service. I'm closing my account. It's just sad.

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ddave's Profile Image

Reviewed by ddave

Mar 10th 2014

2 out of 5 marks

To many fees

They seem to have fees for everything.

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AvoidKeyBank's Profile Image

Reviewed by AvoidKeyBank

Sep 22nd 2014

1 out of 5 marks

Terrible Bank

I have 3 local accounts and have decided to close my Key Bank account and just have 2 accounts now; as both of those banks are excellent and I've been with each for many years. Without getting into details and wasting any more time with key bank; I'll just advice people against Key Bank and leave it at that.

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