I've been in customer service for 15 years. I have never encountered such rudeness over the phone. I work with contractors on a regular and they are more pleasant to talk to. When it comes to proving a point they are rude and mean. Just for a simple mistake they made the rep got very defensive and did not apologize for her error and tone. I feel they need to teach their reps better customer service. I'm closing my account. It's just sad.
The overall spend the bank is all new look outside please upgrade
So sick and tired of Key Bank. I understand there are charges for certain things but when they don't explain that to you and you go through about 5 different accounts with one lie after another. Its so frustrating. Funny how they say $15 for every withdrawal and you look in the bank statement and its $30. Wow huge difference right? Not the only bad experience. I have had one other person warn me and I gave it a chance. Big mistake. I would avoid Key Bank unless you want to be charged for stupid charges and the employees there seem like they don't care and make excuses.