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I've been in customer service for 15 years. I have never encountered such rudeness over the phone. I work with contractors on a regular and they are more pleasant to talk to. When it comes to proving a point they are rude and mean. Just for a simple mistake they made the rep got very defensive and did not apologize for her error and tone. I feel they need to teach their reps better customer service. I'm closing my account. It's just sad.
I just closed my checking account that I opened in 1976 when I became an employee of The Cleveland Trust Company (a distant ancestor of the current Key Bank). I won't go into details, but Key Bank's attitude, consistent failure to even appear to want me as a customer have driven me to move 2 business accounts and my personal accounts to another bank.
They simply don't care.
They didn't even ask me WHY I was closing an account that I have used for 39 years.
Today I received notice that I had overdrawn my closed account because they are still charging me fees for a CLOSED account.
There are banks that do want your business. US Bank is one that I can recommend.
It's your money, take it somewhere else.