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Unhappy4real's Profile Image

1 out of 5 marks

Reviewed by Unhappy4real

Nov 16th 2011

dissatisfied tragic

I've been in customer service for 15 years. I have never encountered such rudeness over the phone. I work with contractors on a regular and they are more pleasant to talk to. When it comes to proving a point they are rude and mean. Just for a simple mistake they made the rep got very defensive and did not apologize for her error and tone. I feel they need to teach their reps better customer service. I'm closing my account. It's just sad.

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unhappy1234's Profile Image

Reviewed by unhappy1234

Jan 15th 2015

1 out of 5 marks

Don't Use Key Bank

Key Bank is not for its customers, charge for everything, lots of promises that are not kept, there is no banking at key, terrible bank, the absolute worst bank

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dasey716's Profile Image

Reviewed by dasey716

Dec 16th 2014

1 out of 5 marks

bad customer service

Teller didn't even greet me, or tell me to have a great day, worst service ever will be closing my account when I can. Noone should ever be treated that way when they do there buisness with them. Will not be recommending this bank to anyone ever . However todd was great to his customer

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