Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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KeyBank Customer Review

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Unhappy4real's Profile Image

1 out of 5 marks

Reviewed by Unhappy4real

Nov 16th 2011

dissatisfied tragic

I've been in customer service for 15 years. I have never encountered such rudeness over the phone. I work with contractors on a regular and they are more pleasant to talk to. When it comes to proving a point they are rude and mean. Just for a simple mistake they made the rep got very defensive and did not apologize for her error and tone. I feel they need to teach their reps better customer service. I'm closing my account. It's just sad.

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Other KeyBank Reviews

Kimmyg's Profile Image

Reviewed by Kimmyg

Mar 23rd 2015

1 out of 5 marks

Is it me???

Key Bank is the worst. I made Deposit with a check. The check was from a local bank a block away. I needed to cover an auto withdrawal happening the following day. I asked "should I go to the other bank, cash the check and deposit cash here?" Key employee said "no" the hold on the funds will be lifted before the auto withdrawal goes through. Fine. Did my due diligence knowing how shady Key is. Didn't matter. $38 stolen in overdraft fee.. How does MY MONEY TAKE DAYS TO BECOME AVAILABLE TO ME, WHEN THE MONEY I SPEND GOES THROUGH IN A BLINK? One word (two words)....as$ hole$

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schumga's Profile Image

Reviewed by schumga

Mar 5th 2015

1 out of 5 marks

Ashamed to admit that I worked for Key Bank

I just closed my checking account that I opened in 1976 when I became an employee of The Cleveland Trust Company (a distant ancestor of the current Key Bank). I won't go into details, but Key Bank's attitude, consistent failure to even appear to want me as a customer have driven me to move 2 business accounts and my personal accounts to another bank.

They simply don't care.

They didn't even ask me WHY I was closing an account that I have used for 39 years.

Today I received notice that I had overdrawn my closed account because they are still charging me fees for a CLOSED account.

There are banks that do want your business. US Bank is one that I can recommend.

It's your money, take it somewhere else.

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