B+ MyBankTracker Rating

Liberty Bank

About Liberty Bank

Liberty Bank is the oldest mutual bank in the state of Connecticut and provides customers with best-in-class products, services and rates.

Liberty Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Liberty Bank Bank Customer Reviews

  • M
    Reviewed By Miranda Oct 11, 2012

    Terrible Bank

    They held an electronic fund deposit up for 4 days. Transfers had never taken longer than 24 hours. This caused 4 items to post but there were no funds. They charged 30.00 for each item paid plus a 5.00 negative balance fee. I am on a fixed income. I now have to barrow money to pay my trash and feed my dogs. Apparently, this is common practice with them

    They ,make everything as difficult as possible. Need to report unauthorized charges? Want to stop them from approving all debit card purchases? Need checks? Need your statement because there's never showed up? Fine. You can have it all but only if you go into the bank. This is a rural state, they are an hour away and I am disabled. They don't care. This is my last month of their terrible, shady service. The 3rd of next month my direct deposit is going to another bank.

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  • S
    Reviewed By saleem330 Aug 20, 2013

    Extremely Bad

    I recently moved from canada to wallingford ct as a new immigrant and started good job here. On the recommendation of one of my colleagues i went to liberty bank to open my account, while staying with my cousin in hamden. First time i was told to bring some mail delivered to my address to have address varification. Next time i went with a personal letter received from my friend but i was not entertained saying that there should be home lease document or utility bills, i told him that i am temporarily staying here and i am in search of a house, then the person told me to get a letter from your employer confirming your residential address. After few days having received the letter from hr manager of my employer, i went to the bank again. Unfortunately the same person was off today. The lady told me that she can't accept this letter but have to bring the utility bill or come again when the person consulted will be in. I was so frustrated that i snatched my documents from the lady and left the bank. Now i will never ever interact with liberty bank again, rather will discourage others too.

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  • U
    Reviewed By UnhappyCamper75 Mar 29, 2016

    Simply awful

    Constant downtime. The app does't work. My ATM card doesn't work. This happens once or twice a month. Never had a single problem with Naugatuck Valley Savings and Loan, over 10 years and not a single blip. Then Liberty Bank bought them and it's been non stop headaches. Customer service is no help, all I get is "Whoops we're working on it". I'd be better off putting my money under my mattress.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A