they keep holding a check($224000) I deposited on 10/08/2013 without letting me know why it was holding that long. I called them 10 days after, the lady picked up the phone with very bad attitude says I didn't deposit correctly. This is fine but they really should notify me. She hand up on me when I said they really should contact the client. I'm very upset with this experience and I had to call back to ask what I should do to get my money back.. turn out me and my husband has to go to the branch to make sure we are the right person. We both work full time from 8 to 5, the bank opens from 9 to 4, so we have to take half day off to get this resolved. I believe there is a better way to identify a person with current technology like other big banks. Liberty is really so behind and the customer service is so bad!
I recently moved from canada to wallingford ct as a new immigrant and started good job here. On the recommendation of one of my colleagues i went to liberty bank to open my account, while staying with my cousin in hamden. First time i was told to bring some mail delivered to my address to have address varification. Next time i went with a personal letter received from my friend but i was not entertained saying that there should be home lease document or utility bills, i told him that i am temporarily staying here and i am in search of a house, then the person told me to get a letter from your employer confirming your residential address. After few days having received the letter from hr manager of my employer, i went to the bank again. Unfortunately the same person was off today. The lady told me that she can't accept this letter but have to bring the utility bill or come again when the person consulted will be in. I was so frustrated that i snatched my documents from the lady and left the bank. Now i will never ever interact with liberty bank again, rather will discourage others too.