About M&T Bank

With more than 780 convenient branches located throughout New York, Pennsylvania, Maryland, Washington, D.C., Virginia, West Virginia, Florida, Delaware and Toronto, Canada- plus free account access at over 2,000 M&T Bank ATMs-we're never far from where you live, work, shop and play.
Customer Service #

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Overall Rating

C
Grade

M&T Bank Report Card

Overall rating score 33%
Customer Rating
Based on 129 Reviews
Financial Health
Based on Texas Ratio: 17.71
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Banking
Quality of Mobile Services

Locations & Hours

M&T Bank Location Map
M&T Bank Location Map
We found branches close to you and 753 nationwide.
View Locations & Hours

Customer Reviews

Most Helpful Customer Reviews

Elwood's Profile Image

Reviewed by Elwood

Jan 27th 2014

5 out of 5 marks

M&T Bank in Rhinebeck is the best ever!

I have been with M&T Bank in Rhinebeck for decades and the people who work there have been nothing but gracious, professional, knowledgeable and helpful. When my wife died last March, the principals at my local M&T were there for me as I navigated the difficulties in transferring accounts, etc.

5 Stars!

Is this review helpful? ▲ Yes 2 ▼ No 1

Kwasi's Profile Image

Reviewed by Kwasi

Dec 9th 2013

2 out of 5 marks

Don't even waste time with this bank

It is obvious to me at this point that M and T bank has no interest of its clients and asking for legitimate support is a nightmare.

They have MY OWN $$$ which I paid to them as escrow and they are disbursing the money wrongly. I pointed it out them and is taking over three months with series of calls and emails but this simple issue cannot be resolved with them. I am finally advising myself and seek assistance elsewhere

Is this review helpful? ▲ Yes 3 ▼ No 0

swboyink's Profile Image

Reviewed by swboyink

Jan 8th 2014

1 out of 5 marks

Skank Of America Sold My Mortgage To M T Bank. Terrible Customer Service!

First off i have a $20 fee added to my account which my bank says is from a bad check fee, to which i always had auto draft with bofa. No explanation for this, was actually told to call bank of america to sort it out. Originally setup auto draft with mtbank, then they took two payments for one month, over drafting my account of which other bills began even more over drafting and the $25 fee for each transaction. Customers service said they would refund the payment but in form of paper check and i would have to send in my bank account statement for them to review whether i get reimbursement for the overdraft fees. They can take money out instantly but can't put it right back. Some bank! I hate that i had no choice to inheret such a handicapped mortgage provider. Ever notice that the name sounds like "empty bank"?

Is this review helpful? ▲ Yes 6 ▼ No 1

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Bank Rates

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
e-Money Market

0.05%

$0

$1

Market Advantage

0.28%

$1

$2,500

Market Advantage

0.29%

$25,000

$2,500

Market Advantage

0.33%

$50,000

$2,500

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
MyChoice Plus Checking with Interest

0.01%

$0

$1

MyChoice Premium Checking

0.01%

$1

$1

MyChoice Premium Checking

0.05%

$100,000

$1

TERM RATE (APY) MIN TO OPEN
6 Month CD

0.10%

$1,000

12 Month CD

0.15%

$1,000

18 Month CD

0.20%

$1,000

24 Month CD

0.20%

$1,000

36 Month CD

0.30%

$1,000

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$6

Non-Sufficient Fund (Overdraft)

$39.50

$30

Stop Payment item

$30

$27

Return Deposit

$10

$17

Domestic Wire Transfer (Outbound)

$20

$22

Domestic Wire Transfer (Inbound)

$12

$8

Non-Bank ATM

$0

Up to 5 Refunds

$1

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