Overall Rating

MyBankTracker rated M&T Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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812
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M&T Bank Customer Review

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mrenee613's Profile Image

1 out of 5 marks

Reviewed by mrenee613

Jun 4th 2012

After So Many Years - I Can Not Believe Their Customer Service Would Turn So Bad

They took a check from another banking institution that i deposited and put a 7 day hold on it, even though the check was funded by the next day. This practice is unacceptable. $1,500. 00 floating for their benefit - that is very wrong. All my accounts are closing this week, since they care less about their customers. This was the final set back! Besides the continuous poor customer service, then charging me a monthly fee every month and having to call to get them to take it off because they signed me up for one of their specials! This is it! I have had enough!

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Other M&T Bank Reviews

Lyorkgmail's Profile Image

Reviewed by Lyorkgmail

May 11th 2015

5 out of 5 marks

Thank you

For being customer service orientated. You have never given me reason to leave. Today - many places don't seem to care about your business . Your staff is great. Kind and helpful!

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johnb's Profile Image

Reviewed by johnb

Apr 27th 2015

1 out of 5 marks

Poor Service 10410 Campus Way

Its poor customer service when you walk in the bank with six employees and one other two customer and you have to wait six or seven minutes for service. After waiting that long I left and went to another branch later that day that always gives excellent service and communication.

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