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M&T Bank Customer Review

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mrenee613's Profile Image

1 out of 5 marks

Reviewed by mrenee613

Jun 4th 2012

After so many years - I can not believe their customer service would turn so bad

They took a check from another banking institution that I deposited and put a 7 day hold on it, even though the check was funded by the next day. This practice is unacceptable. $1,500.00 floating for their benefit - That is very wrong. All my accounts are closing this week, since they care less about their customers. This was the final set back! Besides the continuous poor customer service, then charging me a monthly fee every month and having to call to get them to take it off because they signed me up for one of their specials! This is it! I have had enough!

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Other M&T Bank Reviews

sullyc's Profile Image

Reviewed by sullyc

Sep 26th 2014

2 out of 5 marks

Short on Customer Service

Today, Friday,

September 26 @ apprioximately 2:00p, I went for the first time to the Potomac Branch and realized I could use the walk up window. I hurriedly wrote my account number on the form and stood in front of the window. You could hardly see as it was almost blackened from my angle. The drawer opened--no "Hi can I help you, nothing." I put my transaction in the drawer.

Well in my haste I put an incorrect account number on the form. The teller came back to the window. Even though the window was somewhat dark, I focused hard and saw her lips moving and assumed she was saying something to me. I told her I cannot hear you. She then put the speaker on and said my account no was incorrect. I told her I wrote it hurriedly and gave her the correct account no. No" thank you," nothing. I said your welcome just to alert her that I was a human being at the window. When she completed the transaction, she put it in the drawer and pushed it through for me to take it,.

Again, no "thank you," nothing. I finally said You're welcome, again. What is going on with people. I have been banking with MandT for years, this behavior was blatantly rude. I gave it two stars because I like MandT, it appears to be a stable bank. Most of the time I get good service, but not today. MandT

perhaps you can counsel the teller with the long dark har and a dark jacket on to use some people skills when servicing people.

Perhaps emphazing the importance of making a customer feel apreciated in light of the massive competition with other more cordial banking institutions. Our money in their bank keeps the bank going and employs the staff. Just a little smile and thank you would be appreciated.

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kingjohnvi's Profile Image

Reviewed by kingjohnvi

Sep 10th 2014

1 out of 5 marks

Only staying because it's too hard to leave

After receiving $300+ in fines over the course of a few days from this bank, I figured I'd have to step up and say something. I've used M&T my whole life, but that's only because I have everything hooked up to my M&T bank account and it's too much of a hassle to switch everything elsewhere.

Don't get me wrong; M&T has its upsides. The 24-hour ATM cash/check deposits is a huge time-saver. It's so convenient that it almost makes up for their awful hours, which are so short that I'm almost never actually able to make it in due to my own work schedule.

Where the bank really gets me is the customer service. Time and time again I've had to deal with people at the banks talking down to me, ignoring my issues, and blatantly treating me like they don't care. Frankly, it's disgusting.

I know banks are typically at least a little greedy, but don't ever go into even a dollar of debt with M&T. Once you're in debt, they will do everything in their power to keep you in debt with constant, ridiculous fees that they won't tell you about until it's far too late.

M&T doesn't treat me like a customer, or even really like a person. They treat me like a sack of money, and that's not what I need in a bank.

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