They took a check from another banking institution that I deposited and put a 7 day hold on it, even though the check was funded by the next day. This practice is unacceptable. $1,500.00 floating for their benefit - That is very wrong. All my accounts are closing this week, since they care less about their customers. This was the final set back! Besides the continuous poor customer service, then charging me a monthly fee every month and having to call to get them to take it off because they signed me up for one of their specials! This is it! I have had enough!
Their so bad i cant't even waste another minute telling you about it after i spend so much time calling branches and the 800 #. Bottom line is they suck!!!!! Also i put one start because the website made me. In my opinion they deserve no stars. Two thumbs down!!!
I received a call on 6/21/14 from a customer service rep requesting a payment. I was really busy and knew the payment was been made after the 15th but, i usually paid online so i told the agent that i will pay it online because i was driving and i didnt have my account information. She kept saying that to my convenience she could set it up for me using the previous account number used on my payment history i agreed and confirmed with the last four of it (the only thing i can memorize from it). Anyway my payment was misapplied and reported late on my credit. Fyi. I called less than 7 days after the "payment scheduled date" to inquired because the money was taken out and been calling every week it has been 45 days since that and i dont know what to do!!!