Closing my account this week. Between service fees and overdrafts for, as someone mentioned already in these reviews, TINY overdraws that could have been fixed by taking money out of my savings account, and rude staff, I've had enough. The staff are generally- and I've been to MANY branches- rude and hurried. They want to get you out of there as soon as they can. It's like a universal characteristic, with a couple exceptions. Today I called a branch to make sure they were open til 1pm. They were. I got there at 12:50pm and they had already closed. Open an account somewhere else.
My mortgage was sold to M&T Bank by Bank of America and since this occurred have had nothing but problems.
Refinanced to lower interest rate; actual closing had to occur 4 times due to bank not getting papers correct.
After closing on refinance discovered the still messed up escrow account and did not pay property taxes that year. In 2014 escrow went into shortage; after they issued me back a check of over 6K for having too much ~ and trying to get it all settled correctly has involved numerous calls and still not resolved.
Have issued formal complaint at consumerfinance.gov as I feel some sort of fraud and/or kickbacks are occurring internally within the bank.
Have theory that bank has major financial issues also. While mortgage has a 10 day grace period in which to make the payment ~ if payment is not received on the very 1st day of the 10 day period bank starts aggressive series of calls until payment is made ~ for some reason they are in critical need of getting whatever funds they can on any given day.
Staff was friendly and responsive at all times, many knowing me by name. Business transactions were prompt and professional.