Closing my account this week. Between service fees and overdrafts for, as someone mentioned already in these reviews, TINY overdraws that could have been fixed by taking money out of my savings account, and rude staff, I've had enough. The staff are generally- and I've been to MANY branches- rude and hurried. They want to get you out of there as soon as they can. It's like a universal characteristic, with a couple exceptions. Today I called a branch to make sure they were open til 1pm. They were. I got there at 12:50pm and they had already closed. Open an account somewhere else.
With a M&T Bank credit score of 799 and after being a loyal customer for 43 years, this bank informed me that they will be closing my accounts and that "they no longer want to do business with me". Refuse to give me a reason and never informed my local branch of this corporate decision. Somebody has to know! Doesn't even deserve one star but I had to in order to post this. Dave
I have been with M&T Bank in Rhinebeck for decades and the people who work there have been nothing but gracious, professional, knowledgeable and helpful. When my wife died last March, the principals at my local M&T were there for me as I navigated the difficulties in transferring accounts, etc.