I have been with M7T since 2005, and haven't had much problems with them. A couple of times they gave me a hard time about something or other, but the whole beginning of the issue was my fault. They just could have talked to me better. I am looking for a new bank, but only because I need a bank with branches in Florida, and they dont have one. All in all I am happy with them.
It is obvious to me at this point that M and T bank has no interest of its clients and asking for legitimate support is a nightmare.
They have MY OWN $$$ which I paid to them as escrow and they are disbursing the money wrongly. I pointed it out them and is taking over three months with series of calls and emails but this simple issue cannot be resolved with them. I am finally advising myself and seek assistance elsewhere
I deposited a check into the ATM machine and it got stuck into the reader at 4:35 pm. Two employees were exiting the building (end of work day) I asked them questions about getting my check or credit for deposit. they look at me as if I'm panhandling and tell me to call the 1800# poor customer service. I waited until next bushiness day called the branch explained situation and again was treated like I was wrong or providing misleading information. I'm certain that someone pulled the jammed check from the machine, saw my account number and signature, however no one called and the funds still (day 3) have not been credited to my account. Nevertheless poor experience. Bank with credit unions where members are just that appreciated members. This branch sucks to the core.