Overall Rating

MyBankTracker rated M&T Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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M&T Bank Customer Review

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KimberlyMJohnson's Profile Image

1 out of 5 marks

Reviewed by KimberlyMJohnson

Feb 22nd 2013

Horrible!

The bank/ mortgage company is horrible!! Please do not let there be damages to your house & you receive an insurance check for damages that needs to be endorsed by them. They will do everything in their powers to not release to you your funds for repairs. I no longer want this company to handle my mortgage. I am very dissatisfied!

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Other M&T Bank Reviews

genung5's Profile Image

Reviewed by genung5

Apr 14th 2015

5 out of 5 marks

Great Bank!

I have only good to say about M&T Bank. Our branch in Norwich, NY, has been very helpful to us. When they first changed their name from Partners Trust, I was concerned. My concerns were groundless. Thank you M&T Bank for making banking a pleasure!

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MightyRontor's Profile Image

Reviewed by MightyRontor

Apr 10th 2015

3 out of 5 marks

ID just to get change?

Don't get me wrong, I think their service is great, but now I need to be inconvenienced just to exchange a $10 bill for a roll of quarters to feed the parking meters at work. Why? Because of this:

"In June 2014, a U.S. District Judge ordered M&T Bank to forfeit $560,000 in drug proceeds that was laundered through its Perry Hall, Maryland, branch. At least eight times from 2011 to 2013, Deanna Bailey went to the branch and had head teller Sabrina Fitts convert cash — amounts from $20,000 to $100,000 — into larger bills. Fitts accepted a 1 percent transaction fee in exchange for not filing a Currency Transaction Report. This violated the Bank Secrecy Act of 1970 which requires all transactions of more than $10,000 to be reported to the Internal Revenue Service.

M&T Bank's pending acquisition of Hudson City Bancorp has been held up for more than two years by the Federal Reserve Board, which is unconvinced that the bank's anti-laundering controls are strong enough."

Source: wikipedia et al."

It's a one-for-one exchange; no fees, no deposits just converting a $10 bill for $10 in quarters. But because the Fed has them under a microscope, I have to prove their legitimacy? Not only is it insulting to me, but it's foolhardy because this "measure" is doing nothing to convince the Fed that you have better anti-laundering enforcement.

Oh, and your greeters and tellers have twice told me that it's about anti-terrorism and anti-laundering against terrorism.

M&T used to be 5 Stars.

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