I have found the people at the chili branch very helpful. I am alway in need of some kind of help when i go in there and i always leave with my accounts just the way they should be. Its nice to be greated with a smile at all times.
My wife tried to withdraw $1,000 at the atm machine this morning before the bank opened. The machine said the transaction could not be completed, but it gave my wife a withdrawl slip for $1,000, and the monitor displayed "pending. ". This was very upsetting to my wife. My wife called me and i went to the bank this morning and talked with the branch manager, who referred me to a woman called beverly. Both the bank manager and beverly were very pleasant, but they are not aware of the policies at m&t. They both told me we can only withdraw the maximum amount of $500 from the atm.
I told both of them that my wife and i have a gold card and we withdraw $1,000 on a regular basis from other branches, particularly the branch in dover, pa. Beveraly told me all the branches of m&t are the same and she called what i assume was the technical office of m&t. That office told beverly that $1,000 may with withdrawn from the atm with a gold card, which we have. Beverly then accompanied me back to the atm and the atm said the transaction could not be completed. Beverly called the technical office and they told her the problem must be with the atm at the 425 loucks road office.
Beverly finally prepared a hand check and we wainted in line for a teller and then completed the transaction, which should have only taken my wife a couple minutes. This was process wasted 50 minutes of my time this morning, which i did not appreciate. My wife and i will avoid using the atm at 425 loucks road, even though it it convenient to where we live. The personnel at that branch office should be educated as to how the atm functions. I rated the branch a one star, because that was the lowest rating i could give it.
This bank is worst bank I have ever seen, they charge me 345-375 dollars everymonth as a service charge,even though they do not like my account, the manager told me bank is not happy withme, They close my account and also charge me 146 to close my account. Please do not open account with this bank.