I am happy with M&T web banking unlike other reviews I reas here except for years I have been asking for them to add a memo line to the online checks and they keep saying it will happen but it doesn't.They say use the account line, but that does not work and isn't enough space for acct. nos. & memo. I also would like check deposit online service also which is relatively new for businesses w M&T, but other banks are already doing that for all customers, and maybe that will come but hasn't yet but I don't trust them after waiting so long for previous request which other banks already do. I'd give them a 5 if they would do these requests.
My mortgage was sold to M&T Bank by Bank of America and since this occurred have had nothing but problems.
Refinanced to lower interest rate; actual closing had to occur 4 times due to bank not getting papers correct.
After closing on refinance discovered the still messed up escrow account and did not pay property taxes that year. In 2014 escrow went into shortage; after they issued me back a check of over 6K for having too much ~ and trying to get it all settled correctly has involved numerous calls and still not resolved.
Have issued formal complaint at consumerfinance.gov as I feel some sort of fraud and/or kickbacks are occurring internally within the bank.
Have theory that bank has major financial issues also. While mortgage has a 10 day grace period in which to make the payment ~ if payment is not received on the very 1st day of the 10 day period bank starts aggressive series of calls until payment is made ~ for some reason they are in critical need of getting whatever funds they can on any given day.
Staff was friendly and responsive at all times, many knowing me by name. Business transactions were prompt and professional.