I have been with M&T Bank in Rhinebeck for decades and the people who work there have been nothing but gracious, professional, knowledgeable and helpful. When my wife died last March, the principals at my local M&T were there for me as I navigated the difficulties in transferring accounts, etc.
Several years back this bank allowed checks to be cashed by a con artist that was assuming my Power of Attorney (which nobody had). This bank, without proper documentation, allowed this thief to cash these monthly checks for three years. These were dividend check from an account in which the dividends were supposed to go back into the account to accrue. When I found out about this theft and illegal cashing of the checks I sent M and T Bank all the information and asked for my money back. After ignoring me and trying to brush me off, they gave me a fraction back and hoped I would be satisfied and go away.
They have never taken responsibility for their negligence, never went after the thief to prosecute, and continue to ignore my requests for a total refund. And I will not even go into how they take advantage of the disable and elderly.
Hey M&T Bank, I am still waiting for you to step up and make this right.