I entered the bank on January 30 2013 to cash a check; I have 2 business accounts and a personal account with M and T Bank. I signed the check and put a thumb print while waiting for the Teller.
When she came she was looking up the account and had to receive approval because of the amount of the check". This was a new account but I am not a new Customer. The other Teller comes and starts asking who the owner of the company is, where else did I try to cash the check, and treating me as if I was a thug that just came off the streets:. My check had cleared and been validated, the Teller proceeds to help other people without letting me know anything when I asked what is going on she tells me that they are working on it and she doesn't know what they are doing".
So I asked to speak to a Manager and she says the Manager is in the back working on something. After I insisted on a Manager and raised my voice then someone came from the back and guided me to the Manager, as I arrived in the Managers office she is calling the bank I opened the account with inquiring on my intentions.
I was never asked any questions; they were treating me as if I had bad intentions, without explaining or asking any clarifying questions! They didn't even research to see if I had any other accounts/.The customer service at this location is very unprofessional and the Tellers are very unhelpful, if you can go to another location or better yet go to another bank.
My wife tried to withdraw $1,000 at the atm machine this morning before the bank opened. The machine said the transaction could not be completed, but it gave my wife a withdrawl slip for $1,000, and the monitor displayed "pending. ". This was very upsetting to my wife. My wife called me and i went to the bank this morning and talked with the branch manager, who referred me to a woman called beverly. Both the bank manager and beverly were very pleasant, but they are not aware of the policies at m&t. They both told me we can only withdraw the maximum amount of $500 from the atm.
I told both of them that my wife and i have a gold card and we withdraw $1,000 on a regular basis from other branches, particularly the branch in dover, pa. Beveraly told me all the branches of m&t are the same and she called what i assume was the technical office of m&t. That office told beverly that $1,000 may with withdrawn from the atm with a gold card, which we have. Beverly then accompanied me back to the atm and the atm said the transaction could not be completed. Beverly called the technical office and they told her the problem must be with the atm at the 425 loucks road office.
Beverly finally prepared a hand check and we wainted in line for a teller and then completed the transaction, which should have only taken my wife a couple minutes. This was process wasted 50 minutes of my time this morning, which i did not appreciate. My wife and i will avoid using the atm at 425 loucks road, even though it it convenient to where we live. The personnel at that branch office should be educated as to how the atm functions. I rated the branch a one star, because that was the lowest rating i could give it.
This bank is worst bank I have ever seen, they charge me 345-375 dollars everymonth as a service charge,even though they do not like my account, the manager told me bank is not happy withme, They close my account and also charge me 146 to close my account. Please do not open account with this bank.