I entered the bank on January 30 2013 to cash a check; I have 2 business accounts and a personal account with M and T Bank. I signed the check and put a thumb print while waiting for the Teller.
When she came she was looking up the account and had to receive approval because of the amount of the check". This was a new account but I am not a new Customer. The other Teller comes and starts asking who the owner of the company is, where else did I try to cash the check, and treating me as if I was a thug that just came off the streets:. My check had cleared and been validated, the Teller proceeds to help other people without letting me know anything when I asked what is going on she tells me that they are working on it and she doesn't know what they are doing".
So I asked to speak to a Manager and she says the Manager is in the back working on something. After I insisted on a Manager and raised my voice then someone came from the back and guided me to the Manager, as I arrived in the Managers office she is calling the bank I opened the account with inquiring on my intentions.
I was never asked any questions; they were treating me as if I had bad intentions, without explaining or asking any clarifying questions! They didn't even research to see if I had any other accounts/.The customer service at this location is very unprofessional and the Tellers are very unhelpful, if you can go to another location or better yet go to another bank.
They offered $100 promo if you get a direct deposit for checking. They didn't handle my paperwork correctly, never gave me the packet to get started with checks to get direct deposit told me that it will come in the mail (never did) or followed up, had the wrong phone number in the system to contact me(an old number from years ago when i had an account that i closed with them), and only sent me a check card. A couple months later i get a m & t statement saying i have a negative balance in an account, that i have never been able to set-up the way it was advertised or have been able to use. Seriously!!!!!??? No 100$ deposit because they in error didn't meet the promo time, because they didn't obtain all the correct information. Per the bank when i went to check the status a month or so ago, they said they didn't have my signature. Weird because you opened up an account for me and sent me a check card, just no direct deposit account supplies (a check to give for direct deposit, my account number, nothing). When there i gave them the phone number i had already given and all the information again on a tear off they have you fill-out. Once again i receive the check card but nothing to set-up my direct deposit.... To this day i've been trying to handle since dec, 2013 with no resolve. I just called to speak with a branch manager, she listens to the story and tells me she has another client, she will have to call me back... Bank is not professional, i wish i never gave them this second chance. I banked with m&t before years ago and it still seems they can't get there banks together and on the same page.
First off i have a $20 fee added to my account which my bank says is from a bad check fee, to which i always had auto draft with bofa. No explanation for this, was actually told to call bank of america to sort it out. Originally setup auto draft with mtbank, then they took two payments for one month, over drafting my account of which other bills began even more over drafting and the $25 fee for each transaction. Customers service said they would refund the payment but in form of paper check and i would have to send in my bank account statement for them to review whether i get reimbursement for the overdraft fees. They can take money out instantly but can't put it right back. Some bank! I hate that i had no choice to inheret such a handicapped mortgage provider. Ever notice that the name sounds like "empty bank"?