I entered the bank on January 30 2013 to cash a check; I have 2 business accounts and a personal account with M and T Bank. I signed the check and put a thumb print while waiting for the Teller.
When she came she was looking up the account and had to receive approval because of the amount of the check". This was a new account but I am not a new Customer. The other Teller comes and starts asking who the owner of the company is, where else did I try to cash the check, and treating me as if I was a thug that just came off the streets:. My check had cleared and been validated, the Teller proceeds to help other people without letting me know anything when I asked what is going on she tells me that they are working on it and she doesn't know what they are doing".
So I asked to speak to a Manager and she says the Manager is in the back working on something. After I insisted on a Manager and raised my voice then someone came from the back and guided me to the Manager, as I arrived in the Managers office she is calling the bank I opened the account with inquiring on my intentions.
I was never asked any questions; they were treating me as if I had bad intentions, without explaining or asking any clarifying questions! They didn't even research to see if I had any other accounts/.The customer service at this location is very unprofessional and the Tellers are very unhelpful, if you can go to another location or better yet go to another bank.
This bank is worst bank I have ever seen, they charge me 345-375 dollars everymonth as a service charge,even though they do not like my account, the manager told me bank is not happy withme, They close my account and also charge me 146 to close my account. Please do not open account with this bank.
I have been a member of this bank for ten years. I have 3 accounts with this bank 2 of which are direct deposits, one from a pension and one from social security. I keep at least 5000 in one at all times. I have a credit score of 730 and an annual combined income of 125,000. I have one short sale that occurred in 2010 with sun trust bank for which the property was sold and accepted by sun trust for which i was freed and cleared of any further obligation to sun trust.
This bank turned me down for a 20,000 loan for medical dental treatment that i need to have done. After i spoke with the underwriter for this loan( eydie), she said to submit proof from sun trust that i was free and clear of any debt to them and they would re-consider. I did and this bank still turned me down. There are several things that anger me about this inconsiderate mega bank. I have a good income,i keep a good credit score like they tell you to do,i have even secured two mortgages since the short sale,but most of all what really,really hurts is how i risked my life to serve this country so that m&t bank could continue to thrive and do well in this great and wonderful country and also so that they could freely say to me sorry you are not worth the risk soldier