Overall Rating

MyBankTracker rated M&T Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

812
Branch Locations

M&T Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
Santander Bank
Add
Bank Reviews
Citizens Bank
Add
Compare Banks

M&T Bank Customer Review

Post a review
CharityTejanCole's Profile Image

1 out of 5 marks

Reviewed by CharityTejanCole

Jan 30th 2013

Terrible Customer Service

I entered the bank on January 30 2013 to cash a check; I have 2 business accounts and a personal account with M and T Bank. I signed the check and put a thumb print while waiting for the Teller.

When she came she was looking up the account and had to receive approval because of the amount of the check". This was a new account but I am not a new Customer. The other Teller comes and starts asking who the owner of the company is, where else did I try to cash the check, and treating me as if I was a thug that just came off the streets:. My check had cleared and been validated, the Teller proceeds to help other people without letting me know anything when I asked what is going on she tells me that they are working on it and she doesn't know what they are doing".

So I asked to speak to a Manager and she says the Manager is in the back working on something. After I insisted on a Manager and raised my voice then someone came from the back and guided me to the Manager, as I arrived in the Managers office she is calling the bank I opened the account with inquiring on my intentions.

I was never asked any questions; they were treating me as if I had bad intentions, without explaining or asking any clarifying questions! They didn't even research to see if I had any other accounts/.The customer service at this location is very unprofessional and the Tellers are very unhelpful, if you can go to another location or better yet go to another bank.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other M&T Bank Reviews

Lyorkgmail's Profile Image

Reviewed by Lyorkgmail

May 11th 2015

5 out of 5 marks

Thank you

For being customer service orientated. You have never given me reason to leave. Today - many places don't seem to care about your business . Your staff is great. Kind and helpful!

Is this review helpful? ▲ Yes 1 ▼ No 0

johnb's Profile Image

Reviewed by johnb

Apr 27th 2015

1 out of 5 marks

Poor Service 10410 Campus Way

Its poor customer service when you walk in the bank with six employees and one other two customer and you have to wait six or seven minutes for service. After waiting that long I left and went to another branch later that day that always gives excellent service and communication.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews