Let me begin by saying, I am a broke college student. My first year I signed up for an M&T student account thinking that it would be the best thing for me and allow me to access what little funds i have at times with minimal issue. Boy, was I WRONG.
The biggest issue with this bank is their absurd overdraft charges on a "student" account. Possible due to late postings of purchases to the account, I over drafted my account for two transactions. One purchase of $37 and the other $6. I was waiting for a transfer from another bank which, on the morning of the purchases, said was available.These purchases were on a sunday. On tuesday, the transfer of $100 was "officially" posted to the account, followed by two overdraft charges of $38.50. The two charges put my account into the negative, which means I could have been charged an additional overdraft charge if I i didn't deposit $2 to put my account back in the positive.
I spoke with the bank manager who informed me that upon opening my account, I had opted in to the overdraft charges by allowing overdraft purchases. A $40 charge seems absurd and the manager agreed that it was a little high. however since I "allowed" the bank to charge me an overdraft fee, they did, twice. I questioned him more about if there was anything that could be done and all his response were "You authorized us to charge you, I cant do anything." He would not remove either charge and told me I should make a deposit so I wouldn't be charged a THIRD overdraft fee.
Overall I am very dissatisfied with the whole experience at this bank. The banks online system seems to be consistently a day behind on updating purchases, their fees are obnoxious, and the manager i spoke to was not helpful.
I will be canceling my account with them at the end of this pay period and am moving to a different bank with a more friendly "student" account.
The online banking and ATM deposits were nice and I never had much issue with those aspects.
Not qualities you want in a bank.
Case in point: pulled up to the local branch where my husband and I opened an account. Before withdrawing money, wanted to check the recent transaction history (as I have done with other banks with no issues). The option given was "mini statement". After proceeding with the mini statement, was given a receipt sized sheet with a handful of transactions. Since I wanted to see more, chose the next page (another receipt sized slip) and one more page. When I checked the bank account online, I saw I was charged $3 total for these 3 tiny sheets. What?! At my own branch? Without warning? At least with other banks when you go to withdraw money, there is a courtesy warning that you will be charged some fee. So I inquired about this to a service rep. This is what came in reply:
"Although, a balance inquiry is free at an M&T ATM, a $1.00 fee is assessed for a printed mini statement."
"I wish to note this fee is noted in the Electronic Banking Card and Telephone Transaction Disclosure and Agreement you received with your M&T VISA Check card."
Yes folks, you should have known because it was given to you in the enclosure when you received your card in the mail. Therefore, M&T has full license to charge you for trying to find out about your recent transactions at one of their branches. Ridiculous. Who knows what other sneaky tactics they use to take your money.
Yes, $3 is certainly a small amount of money, but this underhanded practice gives me no reason to trust this bank. Suffice it to say, my husband and I will be taking our business elsewhere.