Overall Rating

C
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M&T Bank Report Card

Overall rating score 33%
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M&T Bank Customer Review

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Lyaneza A's Profile Image

1 out of 5 marks

Reviewed by Lyaneza A

Feb 4th 2012

The only bank that made me cry

Where can you find any bank worse than this bank?.. I don't like to recall the whole experience because it just so painful for me. Another thing is that they are very slow in processing your transactions. They will do their best to charge amount of money from you. Waiting for your transactions to reflect on your account will take forever (extremely slow), but taking money from you is extremely fast than you can imagine. Please, please, stay with your bank now or find a better bank but not this bank. Love the Ravens but difinitely not this bank. I will close my bank as soon as possible.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other M&T Bank Reviews

TeresaMG's Profile Image

Reviewed by TeresaMG

Mar 19th 2014

1 out of 5 marks

Poor

They offered $100 promo if you get a direct deposit for checking. They didn't handle my paperwork correctly, never gave me the packet to get started with checks to get direct deposit told me that it will come in the mail (never did) or followed up, had the wrong phone number in the system to contact me(an old number from years ago when i had an account that i closed with them), and only sent me a check card. A couple months later i get a m & t statement saying i have a negative balance in an account, that i have never been able to set-up the way it was advertised or have been able to use. Seriously!!!!!??? No 100$ deposit because they in error didn't meet the promo time, because they didn't obtain all the correct information. Per the bank when i went to check the status a month or so ago, they said they didn't have my signature. Weird because you opened up an account for me and sent me a check card, just no direct deposit account supplies (a check to give for direct deposit, my account number, nothing). When there i gave them the phone number i had already given and all the information again on a tear off they have you fill-out. Once again i receive the check card but nothing to set-up my direct deposit.... To this day i've been trying to handle since dec, 2013 with no resolve. I just called to speak with a branch manager, she listens to the story and tells me she has another client, she will have to call me back... Bank is not professional, i wish i never gave them this second chance. I banked with m&t before years ago and it still seems they can't get there banks together and on the same page.

Is this review helpful? ▲ Yes 2 ▼ No 0

swboyink's Profile Image

Reviewed by swboyink

Jan 8th 2014

1 out of 5 marks

Skank Of America Sold My Mortgage To M T Bank. Terrible Customer Service!

First off i have a $20 fee added to my account which my bank says is from a bad check fee, to which i always had auto draft with bofa. No explanation for this, was actually told to call bank of america to sort it out. Originally setup auto draft with mtbank, then they took two payments for one month, over drafting my account of which other bills began even more over drafting and the $25 fee for each transaction. Customers service said they would refund the payment but in form of paper check and i would have to send in my bank account statement for them to review whether i get reimbursement for the overdraft fees. They can take money out instantly but can't put it right back. Some bank! I hate that i had no choice to inheret such a handicapped mortgage provider. Ever notice that the name sounds like "empty bank"?

Is this review helpful? ▲ Yes 6 ▼ No 1

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