MyBankTracker rated M&T Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I set up external transfers in order to pay a line of credit account at m&t. I closed checking and savings accounts years ago because of the terrible service and outrageous fees. Didn't realize that they held transferred funds in order to apply insufficient funds fees until i came upon this site. This is exactly what happened to me! When i set up the account for external transfers, the test deposit showed up the next day. When i scheduled the monthly transfer, i gave it three days (because the test deposit showed up in one day) and guess what, it showed up the day after the payment was due. This bank should be shut down or at the very least penalized for their illegal practices.
For being customer service orientated. You have never given me reason to leave. Today - many places don't seem to care about your business . Your staff is great. Kind and helpful!
Its poor customer service when you walk in the bank with six employees and one other two customer and you have to wait six or seven minutes for service. After waiting that long I left and went to another branch later that day that always gives excellent service and communication.