I set up external transfers in order to pay a line of credit account at M&T. I closed checking and savings accounts years ago because of the terrible service and outrageous fees. didn't realize that they held transferred funds in order to apply insufficient funds fees until I came upon this site. This is exactly what happened to me! When I set up the account for external transfers, the test deposit showed up the next day. When I scheduled the monthly transfer, I gave it three days (because the test deposit showed up in one day) and guess what, it showed up the day AFTER the payment was due. This bank should be shut down or at the very least penalized for their illegal practices.
Their so bad i cant't even waste another minute telling you about it after i spend so much time calling branches and the 800 #. Bottom line is they suck!!!!! Also i put one start because the website made me. In my opinion they deserve no stars. Two thumbs down!!!
I received a call on 6/21/14 from a customer service rep requesting a payment. I was really busy and knew the payment was been made after the 15th but, i usually paid online so i told the agent that i will pay it online because i was driving and i didnt have my account information. She kept saying that to my convenience she could set it up for me using the previous account number used on my payment history i agreed and confirmed with the last four of it (the only thing i can memorize from it). Anyway my payment was misapplied and reported late on my credit. Fyi. I called less than 7 days after the "payment scheduled date" to inquired because the money was taken out and been calling every week it has been 45 days since that and i dont know what to do!!!