I set up external transfers in order to pay a line of credit account at M&T. I closed checking and savings accounts years ago because of the terrible service and outrageous fees. didn't realize that they held transferred funds in order to apply insufficient funds fees until I came upon this site. This is exactly what happened to me! When I set up the account for external transfers, the test deposit showed up the next day. When I scheduled the monthly transfer, I gave it three days (because the test deposit showed up in one day) and guess what, it showed up the day AFTER the payment was due. This bank should be shut down or at the very least penalized for their illegal practices.
They offered $100 promo if you get a direct deposit for checking. They didn't handle my paperwork correctly, never gave me the packet to get started with checks to get direct deposit told me that it will come in the mail (never did) or followed up, had the wrong phone number in the system to contact me(an old number from years ago when i had an account that i closed with them), and only sent me a check card. A couple months later i get a m & t statement saying i have a negative balance in an account, that i have never been able to set-up the way it was advertised or have been able to use. Seriously!!!!!??? No 100$ deposit because they in error didn't meet the promo time, because they didn't obtain all the correct information. Per the bank when i went to check the status a month or so ago, they said they didn't have my signature. Weird because you opened up an account for me and sent me a check card, just no direct deposit account supplies (a check to give for direct deposit, my account number, nothing). When there i gave them the phone number i had already given and all the information again on a tear off they have you fill-out. Once again i receive the check card but nothing to set-up my direct deposit.... To this day i've been trying to handle since dec, 2013 with no resolve. I just called to speak with a branch manager, she listens to the story and tells me she has another client, she will have to call me back... Bank is not professional, i wish i never gave them this second chance. I banked with m&t before years ago and it still seems they can't get there banks together and on the same page.
First off i have a $20 fee added to my account which my bank says is from a bad check fee, to which i always had auto draft with bofa. No explanation for this, was actually told to call bank of america to sort it out. Originally setup auto draft with mtbank, then they took two payments for one month, over drafting my account of which other bills began even more over drafting and the $25 fee for each transaction. Customers service said they would refund the payment but in form of paper check and i would have to send in my bank account statement for them to review whether i get reimbursement for the overdraft fees. They can take money out instantly but can't put it right back. Some bank! I hate that i had no choice to inheret such a handicapped mortgage provider. Ever notice that the name sounds like "empty bank"?