I telephoned to open an account and while awaiting the account package, one of the reps accessed by checking account to transfer a random $10,0000 without authorization, causing an overdraft fee. When I called to inquire I was bad mouthed by a child who basically told me it was my word against the rep who took my money! A second rep said a supervisor would sort the matter out in 24 hours. 36 hours later I am still waiting and livid!!!!

I have a money market account that pays above what i can get from my credit union. It comes with checks and an ATM/Debit card and i get reimbursed for ATM fees. I do everything online anyway, so it's not a big deal for me to use an online bank. I save on other metlife products as well because I also have my mortgage with them; which I also got at a much better rate than my local credit union. Over all i am very happy.