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I am a customer of bank of America for about 7 years that I just arrived in US and opened my account in San Francisco. I always was happy with them until last year that I moved in stony brook and chose the centereach branch for my business with the bank of America.
One day, I had a shared check to me and my husband and I had to deposit to my account. because my husband was not available and our shared bank is the one just in CA. One of the manager had said to me if my husband just sign off the back of the check with a copy of his ID, I should be fine to deposit that check, since my husband was not in NY at the time. When another day I was going to deposit the check, there was another manager who acted very rude and said that they are not allowed to do that service.
While I could do the same service by opening a new account in other bank (TFCU), from that day I decided ever never go to this brach of bank of america and even decided for future to close my account with bank of america. They should be more careful to select the better managers and have better customer service in everywhere!
NYCB has our mortgage, they bought Amtrust Bank, a bankrupt AZ bank. Their website, customer service rivals the worst 'Patty