Bank Report Card
Estimated Rating
About New York Community Bank
New York Community Bancorp, Inc. is the $32.5 billion multi-bank holding company for New York Community Bank, a New York State-chartered savings bank with 178 banking offices serving customers throughout the Metro New York/New Jersey region, and New York
Customer Service Number
1-800-394-2010
Average Customer Reviews1 out of 5 marks for 12 reviews |
Poor |
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Bank Financial HealthTexas Ratio |
Fair |
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Bank FeesAccording to National Average |
No Data |
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Interest RatesAccording to National Average |
No Data |
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Number of LocationsAccording to National Average |
Fair |
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Mobile Bank ServicesMobile access (iPhone, Android or Website) |
No Data |
New York Community Bank Reviews
12
Average customer rating
1 out of 5 marks
Most Helpful Customer Reviews
Derrico reviewed New York Community Bank
Feb 12th 2012
2 out of 5 marks
“It takes a month for check deposits to clear for new accounts”
It took about an hour and a half to fill out paperwork for first account because service was so slow. As it is, it was my second visit because service was so slow the first time, I waited half an hour to open a new account. After the new account was opened, I deposit $1300 check. It did not clear in three days. I went to the bank to ask if there was a problem. They said that for new accounts it can take up to a month for a first check to clear. WTF? Something about the routing number. This is totally unacceptable BS. I am intending to move to another bank ASAP as soon as this money clears and I can withdraw it.
jamesrudoy reviewed New York Community Bank
May 14th 2013
3 out of 5 marks
“Many errors in online banking”
Many unacceptable errors by AmtrustDirect of New York Community Bank.
1. Bank accepted my order for an ACH deposit transfer, then executed it before the date we scheduled, subjecting me to a NSF fee taken by the sending bank.
2. Bank accepted my order for an ACH deposit transfer, then it disappeared from the pending transaction queue without its execution or any explanation.
3. Bank accepted my nomination of a bill pay payee and my direction to make a payment. Then the scheduled payment disappeared from the pending transaction queue before execution without any explanation, subjecting me to a large late payment fee. All the details about my payee also disappeared from my online account without any explanation.
4. Bank enrolled me in a transfer service I did not want or order and started taking fees for it from my account.
5. Bank changed the WWW domain for online account access without any notice to me.
CynthiaPowers reviewed New York Community Bank
Sep 15th 2012
1 out of 5 marks
“Run don't walk - they are aquiring every broken bank in this nation!”
NYCB has our mortgage, they bought Amtrust Bank, a bankrupt AZ bank. Their website, customer service rivals the worst 'Patty
See all 12 customer reviews »
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This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.
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