About New York Community Bank

New York Community Bancorp, Inc. is the $32.5 billion multi-bank holding company for New York Community Bank, a New York State-chartered savings bank with 178 banking offices serving customers throughout the Metro New York/New Jersey region, and New York
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Overall Rating

MyBankTracker Grade

C
Customer Rating
Based on 25 Reviews
Financial Health
Based on Texas Ratio: 12.77
Number of Locations
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Locations & Hours

New York Community Bank Location Map
New York Community Bank Location Map
We found branches close to you and 252 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

Elena's Profile Image

Reviewed by Elena

Jul 15th 2013

2 out of 5 marks

Poor

Rude tellers

Is this review helpful? ▲ Yes 1 ▼ No 0

Bretterson's Profile Image

Reviewed by Bretterson

Feb 5th 2014

2 out of 5 marks

Nothing but Poor Experiences for Years Now

I started with this bank many many years ago when it was originally Ohio Savings Bank in the Cleveland area. Eventually it became AmTrust and then New York Community Bank changed it back to Ohio Savings when it acquired AmTrust.

NYCB has been very poor. The phone service is ok, but not good. They have been incredibly slow to modernize their Web site, add Web services, and barely offer mobile access. At some point they even changed the URL, but the old one was still active. I couldn't figure out why I couldn't login to my account for awhile because they never posted a note or redirected to the new location. I had to call to find out about this and the rep said something along the lines of, "Well, we can only do so much." Way to set the bar at the bottom rung.

When I wanted to setup an investment account at a branch, the account administrator was late both times. The second time I waited about an hour and no one bothered to let me know what was going on.

I've stayed because I'm a sucker and I feel bad giving up on accounts I've had for so long, but I'm finally cutting ties. I'd advise you to stay away.

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nomynycb's Profile Image

Reviewed by nomynycb

Mar 19th 2014

1 out of 5 marks

Short this company, very poor.

Below standards and very poor, short sell youll be fine.

Is this review helpful? ▲ Yes 2 ▼ No 0

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