Overall Rating

MyBankTracker Grade

C
Customer Rating
Financial Health
Number of Locations

Featured Rates

252
Branch Locations

New York Community Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Hudson City Bank
Add
Bank News
First Niagara Bank
Add
Compare Banks

New York Community Bank Customer Review

Post a review
Healthcareguru M's Profile Image

1 out of 5 marks

Reviewed by Healthcareguru M

Nov 3rd 2010

Am Trust AKA New York Community Bank provides Misleading Loan Approvals!

No one should believe anything this bank states even if you have it in writing. I was advised to move forward on a new home build with a well deserved Pre-Approval. I had a written promise from an underwriter that this loan is assured even with being 2 months short of a 2 year job history (my only obstacle). I went forward with the new home build and now 10 months later the home is complete and upon receiving the letter of occupancy from the builder, I have likewise received news that the loan has now mysteriously been declined. They had no problem charging the 475$ to do the appraisal at my expense, but yet declined my loan. I have great credit, no debt, a great income, assets and 20% down. Nothing has changed and even the appraisal came well above the purchase price. No explanation no apology just a a simple "sucks to be you". Now days away from closing and no loan I am forced to find a solution and fast. The bottom line is that this bank and it's underwriter set me up to fail. The irony of this is that my uncle is a well known politician that's defends banks and their effort to regain control over risk. I was able to get his unbiased view and to put it as he stated it "they screwed you over"

DO NOT USE THIS BANK FOR ANY PURPOSE!! They are misleading and do not keep their word!

Mrs. G

Is this review helpful? ▲ Yes 1 ▼ No 0

Other New York Community Bank Reviews

Eogiste's Profile Image

Reviewed by Eogiste

Nov 22nd 2014

1 out of 5 marks

Prejudice Treatment

The Islip {Pathmark} tellers treat minorities like criminals. They always demand id and give quiz questions to make a deposit and small withdrawal from their own bank account although the funds are available. This cross examination is performed every time a simple transaction is made. This is not the treatment exhibited to white customers. White customers are called by name and are serviced in a timely fashion without being crossed examined.

Is this review helpful? ▲ Yes 1 ▼ No 0

Max_Power's Profile Image

Reviewed by Max_Power

Nov 15th 2014

1 out of 5 marks

Worst Website Ever

I'm an IT professional. I do EVERYTHING online. So, when a website such as NYCB's advertises 'going paperless', I never hesitate. Sign me up!!!

For the first time ever in my entire 20 years of using the internet, I'm reverting to paper statements.

I have three mortgages with NYCB and I signed up for paperless statements on all three. Here's the rub: You have access to a whopping 2 months worth of statements.....2 MONTHS!! After that, they are gone forever!!! Who designed this feature? Snapchat? At least with paper statements I can look through my mortgage's history.

That's just beginning. That's suckiness by design. The website itself is an abomination. 404 errors all over the place, all the time. It seems more links are broken than intact. Sometimes, it just refuses to load. I have a friend with a mortgage through them as well. She called once because she thought here computer was 'broken'. She said, "The nycb site just spins and spins. I think I have a virus." I told her "Nope, you don't have a virus, you have an account with NYCB. Their website is always like that."

Please PLEASE sell my mortgage to somebody else so I don't have to fight with your website anymore!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews